Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Maricris Sajulga

Maricris Sajulga

Licensed Professional Teacher
Tagbilaran, Bohol

Summary

Driven Quality Assurance Analyst with a proven track record at IBEX Global, enhancing QA processes for optimal efficiency and significantly improving project alignment through effective cross-functional communication. Skilled in critical thinking and quality improvements, adept at providing actionable feedback and boosting customer satisfaction. Demonstrates exceptional problem-solving and interpersonal abilities.

Overview

4
4
years of professional experience

Work History

Quality Assurance Analyst

IBEX Global
05.2022 - Current
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Facilitated and participated QA and Client Calibrations
  • Facilitated QA talks discussing the QA forms used in evaluating the calls of the agents
  • Generated Reports sent to Operations
  • Created Minutes of the Meeting during Calibrations
  • Evaluated agents' calls providing opportunities, strengths and feedbacks

Customer Service Representative

IBEX Global
03.2021 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Master of Arts - Teacher Education, Mathematics

University Of Bohol
Tagbilaran, Bohol, Philippines
04.2001 -

Bachelor of Science - Secondary Education Major in Mathematics

Bohol Institute of Technology - Jagna
Jagna, Bohol, Philippines
04.2001 -

Skills

Quality Assurance

Accomplishments

    Awarded as Bohol Site Champion Quartile Top Quality Analyst - MDV given last January 27, 2024

Timeline

Quality Assurance Analyst

IBEX Global
05.2022 - Current

Customer Service Representative

IBEX Global
03.2021 - 11.2021

Master of Arts - Teacher Education, Mathematics

University Of Bohol
04.2001 -

Bachelor of Science - Secondary Education Major in Mathematics

Bohol Institute of Technology - Jagna
04.2001 -

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Maricris SajulgaLicensed Professional Teacher