Maricho Sermon
Shared Services General Manager
Quezon City, Metro Manila,BUL
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
2
2
Certifications
9
9
years of professional experience
Work History
Shared Services General Manager
Creative Solutions Associated Services, Ltd. Co.
01.2026 - Current
- Led hiring, training, and performance management for operational staff.
- Monitored compliance with company policies, safety requirements, and quality expectations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Coordinated cross-functional teams, resolving operational issues and maintaining workflow continuity.
- Implemented process improvements that increased efficiency and reduced service delays.
Sales & Marketing Manager
Creative-Solutions Advertising Services
08.2024 - 12.2025
- Directed integrated sales and marketing campaigns to grow client pipeline and strengthen brand visibility.
- Managed advertising proposals, presentations, and client communications to support account development.
- Coordinated cross-functional creative and media teams to deliver consistent campaign execution.
- Analyzed market trends and competitor activity to refine positioning and outreach strategy.
- Developed lead-generation initiatives for new business opportunities in advertising services.
- Collaborated with leadership to improve sales processes and marketing workflow efficiency.
- Analyzed sales and marketing data for improved strategies.
Business Development Executive
11FTC Enterprises, Inc.
11.2021 - 07.2024
- Identified new business opportunities through prospect research and market segmentation
- Built client relationships by maintaining consistent outreach and follow-up cadence
- Prepared sales presentations tailored to prospect needs and decision-making priorities
- Collaborated with internal teams to align proposals, pricing, and service delivery
- Managed CRM records to track leads, pipeline activity, and account status
- Supported contract negotiations by clarifying requirements and resolving client concerns
- Analyzed competitor activity to refine outreach strategies and improve positioning
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Dental Surgery Assistant
T32 Dental Center Pte. Ltd.
05.2019 - 09.2021
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Prepared patient X-rays and images by for review by dentist.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Helped complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Confirmed appointments, communicated with patients and updated patient records.
- Responded to inquiries from callers seeking information.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Answered large volume of incoming calls daily to resolve patient issues and schedule appointments.
Social Media Manager
AdGarlic, Inc.
02.2019 - 04.2019
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
- Increased customer engagement through social media.
- Used Facebook Analytics to track consumer engagement and draw conclusions about user data.
- Created and facilitated online contests to retain members and attract new members.
- Analyzed competitor pages to locate backlink and keyword opportunities.
Customer Service Representative
Open Data Exchange, Pte. Ltd.
08.2018 - 01.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Data Analyst
Institutional Shareholder Services
01.2018 - 06.2018
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Researched and resolved issues regarding integrity of data flow into databases.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Documented business workflows for stakeholder review.
- Recommended data standardization and usage for protection of data integrity.
Education
Bachelor of Arts - Philippine Studies Major in Mass Media
De La Salle University - Manila
Taft Avenue, Manila City, PhilippinesHigh School Diploma -
St. Theresa's College Quezon City
Quezon City, PhilippinesSkills
Social Media Management
Strategic planning
Networking and relationship building
Online marketing strategies
Communication planning
Interpersonal Communication
Advising and Educating Patients
Disinfection and Sterilization
Teamwork and Collaboration
Creative Problem Solving
Customer Retention Strategies
Customer Data Confidentiality
Upbeat and Positive Personality
Decision Making
Critical Thinking
Leadership and team building
Problem resolution
Additional Information
- Member of Ang Pahayagang Plaridel as Sports Writer in De La Salle University - Manila
- Elected to Vice President for Finance for Dalubhasaan Ng Mga
Umuusbong Na Mag-aaral Sa Araling Filipino (DANUM) in De La Salle University - Manila
Certification
Dean's List 1st Honor: 3rd Term, A.Y. 2013-2014; 1st to 3rd Term, A.Y.
2015-2016.
Timeline
Shared Services General Manager
Creative Solutions Associated Services, Ltd. Co.
01.2026 - Current
Sales & Marketing Manager
Creative-Solutions Advertising Services
08.2024 - 12.2025
Business Development Executive
11FTC Enterprises, Inc.
11.2021 - 07.2024
Dental Surgery Assistant
T32 Dental Center Pte. Ltd.
05.2019 - 09.2021
Social Media Manager
AdGarlic, Inc.
02.2019 - 04.2019
Customer Service Representative
Open Data Exchange, Pte. Ltd.
08.2018 - 01.2019
Data Analyst
Institutional Shareholder Services
01.2018 - 06.2018
High School Diploma -
St. Theresa's College Quezon City
Bachelor of Arts - Philippine Studies Major in Mass Media
De La Salle University - Manila