Mariam Sabah

• Responsible for the drivers and coordinating the dispatch of a variety of transportation services.
• Scheduling and monitoring pickups and deliveries, responding to customer inquiries.
• Reduced response times with effective monitoring of vehicle locations and real-time traffic conditions.
• Streamlined communication processes by establishing clear channels between drivers, dispatchers, and management.
• Participated in cross-functional teams to address complex logistical challenges that required input from multiple departments.
• Responsible for making sure that vehicles are properly maintained and that all safety protocols are followed.
• Managing and responsible for drivers and partner organizations' invoices and trip tracks, and applying permits.
• Managing and preparing different admin unit invoices, such as vehicle maintenance, purchases, mobile and telephone invoices, electricity, etc.
• Facilitated prompt resolution of customer complaints by working closely with drivers and other departments as necessary.
• Main supplier maintenance focal point for the Quantum system in Gaza office.
• Assisting the procurement team in supplier onboarding, vendor creation, and database management.
• Supporting supplier documentation and compliance checks to ensure adherence to organization policies.
• Coordinating with vendors to obtain quotes, process orders, and maintain procurement records.
• Assisting in tracking deliveries and resolving supplier-related issues.
• Contributed to identifying reliable suppliers and optimizing procurement processes.
• The first point of contact for customers and visitors, and duties include greeting guests and answering telephone calls and emails.
• Translating, reporting documents and meeting minutes, and communicating with suppliers.
• Providing general assistance to customers and employees, scheduling appointments, handling administrative tasks, and providing general office support.
• Coordinating and liaising with the proper sectors, departments, and authorities on missions, entries, field visits, buffer-zone areas, etc.
• Informing and communicating with the security department about UN employees' movements and directives.
• Coordinating UN staff entry to Gaza and their exits, and coordinating the transport operations in general.
• Responsible for doing vendor and canvass forms for suppliers.
• Supporting the operation and service department with any related matters, such as administrative tasks, emails, reports, meetings, vehicles, transportation, coordination, permits, vendors, maintenance issues, invoices, etc.
• Doing any other tasks that are requested by the supervisor.

• Served as an assistant to all administrative personnel and was the first point of contact. Additionally, worked closely with the youth and women program manager on several projects.
• Consistently met my short and long-term targets.
• Worked and coordinated collaboratively and efficiently with the program manager and team to maximize productivity and contribute to the entire project life cycle.
• Handled multiple projects and carried out administrative duties such as developing and maintaining a filing system, typing, copying, archiving, binding, scanning, invoices, etc.
• Provided strategic and logical support at many high levels.
• Evaluated and selected project beneficiaries/candidates based on predefined criteria, aligning with project goals.
• Maintained records of applicant evaluations, ensuring transparency and compliance.
• Facilitated GBV and governance workshops. In addition to projects within the protection and empowerment program for marginalized groups to ensure their rights.
• Generated and assisted in the regularly scheduled reports preparation, data entry, and report updates verbally and in written form.
• Maintained professional and technical knowledge.
• Translated any required documents from English into Arabic and vice versa.
• Proactively participated in meetings, workshops, and helped establish personal networks, and participated in professional societies.
• Answered calls, responded to emails, and spoke with clients face-to-face.
• Processed a range of documentation and entered information into databases.
• Trained, coached, and supervised new staff members.
• Helped management identify workflow issues and find solutions.
• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.

• Institute Overview: Netherlands
• This was during my MA degree at Erasmus Rotterdam University, ISS. I was a Development facilitator within gender, GBV, human rights, and conflicts.

- Implemented and facilitated workshops.

- Prepared workshop materials and facilitated group discussions related to human rights, gender, GBV, social perspective, etc.

- Recorded successes and lessons learned.

• Sat up operation procedures and guidelines.
• Conducted research to understand how a project functions and where a project can improve.
• Analyzed gathered information to form a hypothesis of the institution's weaknesses.
• Supported the timely and efficient organization's project activities, training, meetings, and initiatives.
• Assisted with logistics, and prepared invitations and contracts.
• Maintained and updated participants' lists, municipalities, and organizations.
• Continued the communication of the civil society database of contacts.
• Interviewed all necessary groups and run workshops to train employees on updated protocols and rules.
• Developed the collected material (news, photos, videos) to be released in media and websites.
• Prepared reports, proposals, and presentations.
• Guided and assisted in editing written creation documents, videos, infographics, and photo content.
• Point of contact for various organizations, municipalities, universities, agencies, etc.
• Analyzed financial statements and communication strategies with civil society and stakeholders.
• Prepared recommendations for organizational improvement and ensured the communication of various sectors and institutions.
• Created and ensured good relationships with civil organizations and various sectors for the accountability program within municipalities, news sectors, civil institutions, etc.
• Kept records of all information related to the program for documentation, clarification, and ease of access.

• Worked closely with women and youth on empowerment projects.
• Conducted field visits to monitor the projects.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Effectively communicated the scopes, schedules, and budgets with both beneficiaries and contractors on a variety of projects.
• Managed delivery of end-to-end projects.
• Planned, designed, and scheduled phases for large projects.
• Directed modification requests in projects and served in escalating key points.
• Ensured that the project is completed on time, within budget, and that its objectives are met.
• Managed the team, ensured the most efficient resources are used, and ensured that all parties involved are satisfied.
• Implemented the project activities in close coordination with the project participants and team.
• Collaborated with team members to refine selection tools/criteria and improve outreach strategies.
• Participated in the candidate selection process for project beneficiaries, applying predefined eligibility criteria and evaluating profiles.
• Conducted preliminary screenings, interviews, and assisted in shortlisting candidates, ensuring fairness and transparency.
• Conducted assessments to identify qualified candidates, ensuring fit for project objectives.
• Gained practical insight into candidate evaluation, selection procedures, and documentation—core HR skills.

While working on multiple projects within the organization, I was in charge of the projects department and served several roles and achievements.

• Helped management identify workflow issues and find solutions.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Prepared monthly and weekly work plans.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Managed the projects' budget.
• Managed, implemented, and supervise projects' activities through the project life cycle.
• Interacted with project funding NGO to develop an understanding of key deliverables of projects.
• Participated in the development of projects regarding program activities.
• Participated in the development and issuance of project procedures.
• Translated any required and necessary documents, news, and activity from English to Arabic and vice versa.
• Provided technical and management support to the project team.
• Monitored and evaluated the process of the projects, and conducted field visits to beneficiaries.
• Conducted interviews with beneficiaries and participants, and created success stories for documentaries, publishing, and for database gathering.
• Completed any other necessary administrative tasks.

I worked on this project with women entrepreneurs who have been affected by several different situations.

• Consulted with the Project Manager and the project team to determine project needs.
• Assigned tasks to team members and regularly conducted progress checks to meet deadlines and streamline project completion.
• Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
• Delivered in-person presentations to team members; kept the team up-to-date via bulletin board postings, text messages, and by composing weekly email newsletters.
• Scheduled materials procurement and maintained expense reports.
• Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
• Performed secretarial duties for the Project Manager and the team, including answering and placing phone calls, handling email correspondence, developing and maintaining a filing system, typing, copying, archiving, binding, scanning invoices, and maintaining computer databases.
• Followed-up field training for women, participants, the mechanisms of the project activities work, and the development of the project life cycle.
• Evaluated and selected project beneficiaries/candidates based on predefined criteria, aligning with project goals.
• Maintained records of applicant evaluations, ensuring transparency and compliance.
• Prepared progress reports and updates, and generated and analyzed data entry.
• Translated and proofread any related documents from English to Arabic and vice versa.
• Completed any other necessary administrative tasks.

I worked and trained on funded projects with several organizations such as the American Consulate General in Jerusalem, Taawon, UPA, Mohammed Bin Rashed, UAE Red Crescent, etc.

• Consulted with the Project Manager and the project team to determine project needs.
• Assigned tasks to team members and regularly conducted progress checks to meet deadlines and streamline project completion.
• Managed a diverse portfolio of grants by tracking deadlines, submitting timely reports, and maintaining accurate records.
• Provided assistance in crisis intervention situations.
• Delivered in-person presentations to team members; kept the team up-to-date via bulletin board postings, text messages, and by composing weekly email newsletters.
• Scheduled materials procurement and maintained expense reports.
• Evaluated and selected project beneficiaries/candidates based on predefined criteria, aligning with project goals.
• Maintained records of applicant evaluations, ensuring transparency and compliance.
• Performed secretarial duties for the Project Manager and the team, including answering and placing phone calls, handling email correspondence, developing and maintaining a filing system, typing, copying, archiving, binding, scanning invoices, and maintaining computer databases.
• Followed up on the development and project activities work.
• Conducted field visits to beneficiaries and monitored the training activities.
• Prepared progress reports and updates, and generated and analyzed data.
• Translated and proofread any related documents from English to Arabic and vice versa.
• Completed any other necessary administrative tasks.

• Read documents, and wrote and edited translated copies.
• Translated online videos and media. In addition, followed up with clients to ensure satisfaction and understanding.
• Translated and proofread various documents and websites from English to Arabic and vice versa, including literary, legal, research, technical, educational, and other materials.
• Refer to online translation tools or use specialist dictionaries for additional assistance with translation.
• Reviewed final work to spot and correct errors in punctuation, grammar, and translation.