Maricel Rivera
Cainta, Province Of Rizal
Summary
Professional in banking operations with experience ensuring efficient branch performance. Skilled in risk management, compliance, and customer service. Strong focus on team collaboration, flexibility, and achieving results. Dependable with excellent problem-solving and analytical skills, enhancing operational effectiveness and client satisfaction.
Overview
17
17
years of professional experience
Work History
Branch Operations Officer
Metropolitan Bank & Trust Company
09.2008 - Current
- Streamlined branch operations to enhance customer service efficiency and satisfaction.
- Managed daily cash flow, ensuring compliance with internal controls and regulations.
- Led team performance reviews, fostering professional development and operational excellence.
- Developed training programs for staff, improving overall productivity and service quality.
- Implemented process improvements that reduced transaction times and enhanced workflow efficiency.
- Coordinated interdepartmental communication to support seamless operational procedures and customer resolutions.
- Analyzed branch performance metrics, driving strategic decisions for continuous improvement initiatives.
- Oversaw risk management protocols, safeguarding assets while maintaining regulatory compliance.
- Developed strong relationships with clients to foster loyalty and new business referrals.
- Addressed customer complaints effectively, restoring client confidence in our organization while preventing similar issues from arising again in the future.
Education
Bachelor of Science - Business Management
Nueva Ecija University of Science And Technology
Cabanatuan City, Province Of Nueva Ecija, Philippines04-2004
Skills
- Branch operations management
- Time management efficiency
- Team leadership
- Banking product sales
- Staff training and development
- Customer relationships
- Cash handling expertise
- Coaching and mentoring
- Upselling and cross selling
Timeline
Branch Operations Officer
Metropolitan Bank & Trust Company
09.2008 - Current
Bachelor of Science - Business Management
Nueva Ecija University of Science And Technology