Glen Cano Mangmang

MAIN DUTIES AND RESPONSIBILITIES:

• Ensure 100% compliance to the Bank’s policies and Procedures.

• Strong adherence to AML and KYC policy guidelines.

• Ensure tellers are ready and available for work, before start of day.

• Ensure tellers have sufficient cash to start the day.

• Custodian for reserve and intraday cash safes.

• Observe branch cash limits and teller cash holding limit.

• Order and repatriation of cash.

• Monitor cash movements both physical and GL for tellers, ATM, intraday ,main reserve and pass referrals.

• Enhance teller productivity per the set KPIs.

• Ensuring the tellers work is thoroughly batch proofed.

• Ensure brand is protected – (efficient of tellers).

• Monitor ATM replenish levels with clean notes.

• Ensure over 99.9% ATM uptime.

• Ensure customer satisfaction levels are over 95% all times.

• Ensure up to date of teller hands over's for the keys, boxes.

• Maintain teller box registers.

• Mobilizations of deposits and cross selling of products, through effective cash management.

• Champion of Cash Department training i.e. P&P’s security operations etc.

• Oversee teller cash confirmation at the end of day.

• Dual Custodian.

• Manage filling and archiving of cash records.

• Ensure 100% compliance in cash department.

• Coordinate all back office activities.

• Preparation of end of year cash certificate.

• Ensure there is no Cash differences reported at the branch, to cash Centre/BOT.

• Accurate and timely reporting of difference.

• Perform any other duties as assigned by manager.

MAIN DUTIES AND RESPONSIBILITIES:

• Process customer transactions, including deposits, withdrawals, payments, and transfers, while ensuring accuracy and compliance with bank policies.
• Handle cash balancing and drawer reconciliation at the end of each shift to maintain accurate records.
• Provide exceptional customer service, answering inquiries and offering tailored financial solutions.
• Promote and explain bank products and services, including checking and savings accounts, credit cards, and loan options.
• Assist customers with troubleshooting account issues, fraud prevention measures, and online banking inquiries.
• Follow security protocols to detect and prevent fraudulent transactions, identity theft, and check-cashing risks.
• Support the branch team with administrative tasks, filing, and data entry as needed.
• Collaborate with colleagues and management to ensure seamless daily branch operations.

MAIN DUTIES AND RESPONSIBILITIES:

• Collecting payments in cash or credit.
• Issuing receipts, refunds, change, or tickets.
• Redeeming stamps and coupons.
• Cross-selling products and introducing new items.
• Resolving customer complaints and providing relevant information.
• Greeting customers upon entry and exit.
• Maintaining clean and tidy checkout areas.
• Tracking transactions on balance sheets and reporting discrepancies.
• Handling merchandise returns and exchanges.
• Processing sales transactions and taking payments.
• Calculating the cost of products or services.
• Returning change for cash transactions.
• Maintaining adequate change denominations and requesting additional change.
• Answering customer questions about products or services.

MAIN DUTIES AND RESPONSIBILITIES:

• Process customer transactions, including deposits, withdrawals, payments, and transfers, while ensuring accuracy and compliance with bank policies.
• Handle cash balancing and drawer reconciliation at the end of each shift to maintain accurate records.
• Provide exceptional customer service, answering inquiries and offering tailored financial solutions.
• Promote and explain bank products and services, including checking and savings accounts, credit cards, and loan options.
• Assist customers with troubleshooting account issues, fraud prevention measures, and online banking inquiries.
• Follow security protocols to detect and prevent fraudulent transactions, identity theft, and check-cashing risks.
• Support the branch team with administrative tasks, filing, and data entry as needed.
• Collaborate with colleagues and management to ensure seamless daily branch operations.