Maricel agustin
Account Receivable Specialist
Antipolo
Summary
Dynamic Technical Support Representative with a proven track record at Telus International Philippines, excelling in technical troubleshooting and customer service. Adept at resolving complex issues and enhancing team knowledge bases, I leverage strong problem-solving skills to drive efficient support processes and improve customer satisfaction. Professional with experience in managing accounts receivable processes. Proficient in invoice processing, payment tracking, and resolving discrepancies. Strong focus on team collaboration and achieving financial goals. Reliable and adaptable to changing business needs. Skilled in using accounting software and maintaining effective communication.
Overview
12
12
years of professional experience
Work History
Account Receivable Specialist
Telus Digital Philippines
02.2022 - Current
- Streamlined invoicing process to enhance accuracy and reduce discrepancies in accounts receivable.
- Managed collections efforts, improving cash flow while maintaining positive client relationships.
- Developed comprehensive reports on account status, identifying trends and areas for improvement.
- Coordinated with cross-functional teams to resolve billing issues and expedite payment processes.
Technical Support Representative
Telus International Philippines
03.2019 - 02.2022
- Resolved technical issues through effective troubleshooting and problem-solving techniques.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Documented support interactions in CRM software for efficient case management and tracking.
- Trained new team members on company policies, procedures, and best practices for customer support.
Technical Support Representative
Alorica Philippines
09.2014 - 02.2019
- Resolved customer inquiries using advanced troubleshooting techniques and tools.
- Provided technical support through multiple channels, ensuring timely issue resolution.
- Assisted in maintaining knowledge base, enhancing resource availability for team members.
- Collaborated with cross-functional teams to improve service delivery processes.
Education
High School Diploma -
Mindanao State University
Wao Lanao Del Sur03-1998
Skills
Technical troubleshooting
Technical support
Product troubleshooting
Remote support
Timeline
Account Receivable Specialist
Telus Digital Philippines
02.2022 - Current
Technical Support Representative
Telus International Philippines
03.2019 - 02.2022
Technical Support Representative
Alorica Philippines
09.2014 - 02.2019
High School Diploma -
Mindanao State University