Jejen Rose Alpas

• Reduced outstanding accounts receivable balances by diligently following up on overdue payments
• Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed

Resolved claims discrepancies efficiently and precisely.

Addressed customer complaints efficiently while ensuring optimal resolutions.

Guided clients with streamlined step-by-step support.

Utilized targeted questions to effectively troubleshoot customer issues.

Leveraged support tickets to monitor and expedite incident reporting.

Consistently met service level agreement standards by efficiently resolving a range of issues.

Established connections with customer devices using remote tools.