Hi, I’m
Maricar Alcones Muldong
San Fernando
Summary
Customer focused expert, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
21
years of professional experience
Work History
IQOR Philippines
Account Specialist Telco Account
03.2025 - 08.2025
Job overview
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Customer account management, billing & payments, technical & service support, sales & retention, problem resolution & escalation, reporting and documentation, and team collaboration & compliance
Concentrix
Customer Service Representative Telco Account
10.2024 - 12.2024
Job overview
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Teleperformance
Customer Service Representative Audio System
08.2024 - 10.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handling inbound calls
Take ownership of customer issues over their high end audio speakers,
troubleshoot problems and drive resolutions, escalate unresolved issues to
relevant internal teams, collect prompt and accurate customer feedback,
document knowledge as solution articles, and master the helpdesk
software
VXI Global Holdings Inc.
Tech Support and Customer Associate Telco Account
12.2022 - 07.2024
Job overview
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Speaking to customers to quickly get to the root of their problem
- Providing timely and accurate customer feedback
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Replacing or repairing the necessary parts
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
- Managing multiple cases at one time
- Testing and evaluating new technologies
- Conducting electrical safety checks on equipment
- Utilized exceptional communication skills to explain complex technical concepts to non-technical service users.
Orbio World
Telemarketing Specialist E-commerce
05.2022 - 08.2022
Job overview
- Completed daily cold calling and outreach to build sales pipeline.
- Maximized conversion rates by identifying customer needs and presenting appropriate solutions.
- Collaborated with marketing department to refine telemarketing scripts for optimal results.
- Enhanced product knowledge, staying up-to-date on the latest industry trends and company offerings.
Northpine Land Inc., Hongkong Land Inc.
Property Associate
09.2019 - 12.2019
Job overview
- Uncovered business opportunities through market and industry research and executed processes to capitalise on opportunities for increased profitability
- Typical job duties involve showing properties and giving financing advice
- They may also provide other services, such as asset and lease management and assists a commercial or residential real estate buyer with their investment.
Avida Land Corp. an AyalaLand Estates Inc.
Property Specialist
04.2016 - 08.2019
Job overview
- Has expert knowledge in the buying, selling, renting, leasing and managing of real estate
- They typically research real estate markets, identify market trends, advise clients, prepare property listings and negotiate property sales
- Obtained information and public records about property for sale to verify property location, boundaries and title owner
- Scheduled customer service after sales calls to recommend home improvement providers and request for referrals
- Proactively followed up on clients after viewings to obtain feedback and quicken decision-making process
- Produced brochures, flyers and other marketing materials to continuously build brand
- Greeted clients, providing refreshments and alerting managers on arrival.
Manulife Philippines
Financial Advisor
02.2019 - 07.2019
Job overview
- Identified client financial goals and risk tolerance to recommend products
- Developed and deepened relationships with new and existing clients
- Consulted with clients to assess and meet short- and long-term financial goals
- Counseled clients on financial matters and provide recommendations investment opportunities, products and services based on client needs and asset availability
- Researched financial market trends to stay abreast with updates and provide proper forecasting and planning for clients
- Developed tailored-fit plan for cash management and investment planning to assist clients in meeting financial objectives
- Addressed queries and provided advice regarding financial plans and strategies to educate and benefit customer needs.
jewel_online shop
Online Seller
12.2004 - 01.2019
Job overview
- Do online sales made through digital methods so that buyers and sellers do not have to meet physically
- In this one method, usually, the products sold will be sent through a third party
- The practice of online sales is also increasingly common since the advancement of existing technology.
Education
Polytechnic University of the PhilippinesOld. Sta. Mesa, Manila
Bachelor in Business Teacher Education
12.2004
Skills
- Troubleshooting proficiency
- Administrative support
- After sales technical support
- Data technical support
- Closing techniques
- Product finishing techniques
- Supportive and attentive
- Smart sales techniques
- Self-promotion techniques
- Makeup application techniques
- Teaching techniques
- Office support
- Executive support
- Keen eye for detail
- Painting and decorating techniques
- Technology research
- Design technology proficiency
- Computer technical software skills
Hobbies and Interests
- Baking cakes
- Gardening
- Internet navigations paintings
- Music lover
- Yoga
- Attending zumba dance class
- Goodwill participation in charity foundations
- Travelling
References
Danica Dumalus,
CSR
VXI Global Holdings Inc.,
danicadumalus@gmail.com
+63 907 7298 450
Jessa Canete-friend
CSR
Teleperformance
canetejessa03@gmail.com
+63 999 9580 677
In case of Emergency notify
- Ma. Cleofe A. Muldong, Mother, +63 939 722 1153
- Roxanne A. Muldong, Sister, +63 905 341 6630
Timeline
Account Specialist Telco Account
IQOR Philippines
03.2025 - 08.2025
Customer Service Representative Telco Account
Concentrix
10.2024 - 12.2024
Customer Service Representative Audio System
Teleperformance
08.2024 - 10.2024
Tech Support and Customer Associate Telco Account
VXI Global Holdings Inc.
12.2022 - 07.2024
Telemarketing Specialist E-commerce
Orbio World
05.2022 - 08.2022
Property Associate
Northpine Land Inc., Hongkong Land Inc.
09.2019 - 12.2019
Financial Advisor
Manulife Philippines
02.2019 - 07.2019
Property Specialist
Avida Land Corp. an AyalaLand Estates Inc.
04.2016 - 08.2019
Online Seller
jewel_online shop
12.2004 - 01.2019
Polytechnic University of the Philippines
Bachelor in Business Teacher Education
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