Summary
Overview
Work History
Education
Skills
Interests
Singing
Timeline
Hi, I’m

Maricar Renoy

Customer Service Advisor
Cabuyao,Laguna
Maricar Renoy

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service Advisory and Business to Business Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
years of professional experience
4
years of post-secondary education
2
Languages

Work History

Concentrix CVG Philippines, Inc.
Santa Rosa Laguna

Customer Service Advisor
09.2016 - Current

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provider of business decisioning data and analytics, enabling companies to improve business performance.

Tong Hsing Electronics Phils. Inc.
Calamba City, Laguna

Inventory Clerk
09.2010 - 02.2016

Job overview

  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Completed physical inventory counts each month.

Education

Polytechnic University of The Philippines
Santo Tomas, Batangas

Bachelor of Science from Industrial And Organizational Psychology
06.2006 - 04.2010

Skills

[Product or Service] support

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Interests

Music (Singing & Dancing)

Singing

Singing is one of my hobbies and passion. It helps me to express myself whenever i feel happy or sad. 

Timeline

Customer Service Advisor

Concentrix CVG Philippines, Inc.
09.2016 - Current

Inventory Clerk

Tong Hsing Electronics Phils. Inc.
09.2010 - 02.2016

Polytechnic University of The Philippines

Bachelor of Science from Industrial And Organizational Psychology
06.2006 - 04.2010
Maricar RenoyCustomer Service Advisor