Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Genevieve Cosmiano

Bachelor Science In Social Work
Davao City
Genevieve  Cosmiano

Summary

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

3
years of professional experience
2
years of post-secondary education

Work History

Concentrix
Davao City

Customer Service Advisor
03.2023 - 12.2024

Job overview

  • Described product highlights and benefits to help guide purchasing decisions.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Alorica
Davao City

Technical Support Representative
09.2021 - 03.2023

Job overview

  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed high levels of call flow and responded to Type technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

Jose Maria College
Catitipan Davao City

Bachelor Science In Social Work
06.2018 - 03.2020

Skills

[Product or Service] support

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Timeline

Customer Service Advisor

Concentrix
03.2023 - 12.2024

Technical Support Representative

Alorica
09.2021 - 03.2023

Jose Maria College

Bachelor Science In Social Work
06.2018 - 03.2020
Genevieve Cosmiano Bachelor Science In Social Work