Maria Victoria Miguel
Angono Rizal
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
16
16
years of professional experience
Work History
Personal Shopper
Madison Shopping Plaza Inc.
Taytay Rizal
09.2021 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Provided product advice to customers to help select most suitable items for individual needs.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Sales Assistant
Madison Shopping Plaza
Taytay Rizal
09.2007 - 01.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Established rapport with customers using active listening and interpersonal skills.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Science - Information Science
Icct Colleges Inc.
Cainta Rizal 04.2001 -
High School Diploma -
Angono National High School
Angono Rizal 04.2001 -
No Degree -
Joaquin Guido Elementary School
Angono Rizal 04.2001 -
Skills
Online Order Processing
undefinedTimeline
Personal Shopper
Madison Shopping Plaza Inc.
09.2021 - Current
Sales Assistant
Madison Shopping Plaza
09.2007 - 01.2020
Bachelor of Science - Information Science
Icct Colleges Inc.
04.2001 -
High School Diploma -
Angono National High School
04.2001 -
No Degree -
Joaquin Guido Elementary School
04.2001 -
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