Maria Victoria ASONG
Bacolod City,Philippines
Summary
Detail-oriented and highly organized administrative professional with over 16 years of experience in customer service, quality assurance, team supervision, documentation, and operational support. Skilled in data entry and management, email and calendar management, report preparation, performance tracking, and maintaining accurate records. Proficient in Microsoft Office, Google Workspace, Gmail, Excel, and Google Sheets, with experience using digital collaboration and productivity tools. Demonstrates strong communication, analytical thinking, problem-solving, and time-management skills, with a proven ability to maintain confidentiality, follow established procedures, and manage information accurately. Seeking to leverage extensive corporate experience and administrative capabilities as a Virtual Assistant to provide reliable, efficient, and professional support to clients and business operations.
Overview
17
17
years of professional experience
Work History
Quality Assurance Supervisor
Panasiatic Solutions Inc.
Bacolod City
10.2019 - 08.2026
- Supervised quality assurance activities and monitored team performance to ensure compliance with established standards and procedures.
- Conducted quality reviews and internal audits to identify performance gaps, process issues, and opportunities for improvement.
- Analyzed performance data and prepared reports to support management decision-making.
- Developed and implemented corrective action plans to address recurring quality and performance concerns.
- Provided coaching, feedback, and training to employees to improve performance and service quality.
- Monitored customer interactions and ensured professional, accurate, and compliant communication.
- Collaborated with different teams and departments to resolve issues and improve operational processes.
- Maintained accurate documentation of quality findings, performance results, action plans, and follow-up activities.
- Used analytical thinking and problem-solving skills to identify root causes and recommend practical solutions.
- Handled sensitive employee and operational information with professionalism and discretion.
Quality Assurance Specialist
Panasiatic Solutions Inc.
Bacolod City
11.2012 - 10.2019
- Performed quality monitoring and evaluation of customer interactions based on established standards and guidelines.
- Conducted call reviews, audits, and performance assessments to identify areas for improvement.
- Prepared detailed reports and documentation related to quality results and performance trends.
- Provided constructive feedback and coaching to customer service representatives.
- Assisted with corrective action planning and follow-up monitoring.
- Analyzed data and performance trends to identify recurring issues and recommend improvements.
- Collaborated with supervisors and management to maintain consistent service quality.
- Ensured accuracy and completeness of quality records and documentation.
Customer Service Representative - Supervisor Group
Panasiatic Solutions Inc.
Bacolod City
05.2011 - 11.2012
- Assisted customers professionally and efficiently while addressing inquiries, concerns, and service-related issues.
- Supported supervisory functions and assisted in monitoring team performance.
- Helped resolve escalated customer concerns through effective communication and problem-solving.
- Maintained accurate customer and service documentation.
- Collaborated with team members and supervisors to ensure efficient customer support.
- Followed company procedures and quality standards while handling customer information.
Customer Service Representative
Panasiatic Solutions Inc.
Bacolod City
11.2010 - 05.2011
- Provided professional customer support and assistance through established communication channels.
- Handled customer inquiries, concerns, and service requests accurately and efficiently.
- Documented customer interactions and maintained accurate records.
- Applied problem-solving and active listening skills to resolve customer concerns.
- Consistently followed company policies, procedures, and quality standards.
Sales Representative
Penshoppe – Robinson's Place Bacolod
Bacolod City
06.2010 - 11.2010
- Assisted customers with product inquiries and purchasing decisions.
- Provided friendly and professional customer service.
- Maintained product displays and supported store operations.
- Handled customer concerns and helped maintain a positive shopping experience.
Clinic Assistant
Coruna Orthopedic Clinic
Bacolod City
07.2009 - 06.2010
- Assisted with general clinic administrative tasks and day-to-day operations.
- Provided professional assistance to patients and clinic visitors.
- Supported documentation and organization of clinic-related information.
- Assisted in maintaining an organized and welcoming clinic environment.
- Communicated with patients and staff courteously and professionally.
- Followed established clinic procedures and maintained appropriate discretion when handling patient-related information.
Sales Representative
Lopues Mandalagan
Bacolod City
04.2009 - 07.2009
- Assisted customers with product inquiries and purchasing needs.
- Provided customer service and product information.
- Supported daily store operations and maintained product organization.
Education
Bachelor of Science - Business Administration major in Marketing Management
La Consolacion College
Bacolod01-2021
Skills
- Administrative Support
- Customer Service
- Email Management
- Calendar Management
- Data Entry & Data Management
- Documentation & Reporting
- Quality Assurance
- Quality Call Monitoring
- Performance Monitoring
- Internal Audits
- Corrective Action Planning
- Problem Solving
- Analytical Thinking
- Microsoft Office
- Google Workspace
- Excel & Google Sheets
- Team Leadership
- Employee Supervision
- Employee Training
- Relationship Building
- Team Collaboration
- Process Compliance
- Attention to Detail
- Confidential Information Handling
TECHNICAL SKILLS
Productivity & Office Tools:
Microsoft Office, Microsoft Excel, Google Workspace, Google Sheets, Gmail
Communication & Collaboration:
Slack, Zoom, Google Meet
AI & Productivity Tools:
Google Gemini, Google Apps Script
Other:
Data documentation, reporting, quality monitoring, performance tracking, process auditing
ADDITIONAL STRENGTHS
- Strong attention to detail
- Organized and dependable
- Fast learner
- Adaptable to new software and systems
- Strong documentation skills
- Customer-focused
- Analytical and solution-oriented
- Comfortable working independently or with a team
- Experienced in handling confidential and sensitive information
- Experienced in working with performance metrics and quality standards
Timeline
Quality Assurance Supervisor
Panasiatic Solutions Inc.
10.2019 - 08.2026
Quality Assurance Specialist
Panasiatic Solutions Inc.
11.2012 - 10.2019
Customer Service Representative - Supervisor Group
Panasiatic Solutions Inc.
05.2011 - 11.2012
Customer Service Representative
Panasiatic Solutions Inc.
11.2010 - 05.2011
Sales Representative
Penshoppe – Robinson's Place Bacolod
06.2010 - 11.2010
Clinic Assistant
Coruna Orthopedic Clinic
07.2009 - 06.2010
Sales Representative
Lopues Mandalagan
04.2009 - 07.2009
Bachelor of Science - Business Administration major in Marketing Management
La Consolacion College