Maria Veronica Lopez
Customer Service Representative
Muntinlupa,RIZ
Summary
Dynamic customer service professional with extensive experience at SHEIN SERVICE PHILIPPINES LIMITED CORPORATION, adept at resolving complaints and enhancing satisfaction through effective listening and problem-solving. Proven ability to foster loyalty and increase revenue by identifying upselling opportunities while maintaining professionalism in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
SHEIN SERVICE PHILIPPINES LIMITED CORPORATION
06.2020 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Representative (Tech. Support)
IBEX GLOBAL
05.2019 - 11.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
Chat Support (Marketing Staff)
VASTSHOP INCORPORATED
01.2018 - 05.2019
- Strengthened client relationships through consistent communication, timely project updates, and exceptional customer service.
- Boosted social media engagement through the creation of compelling content and consistent posting schedules.
- Maximized event attendance by designing eye-catching promotional materials and utilizing various advertising channels to reach target audiences.
Education
Bachelor of Science - Elementary Education
Pamantasan Ng Lungsod Ng Muntinlupa
Muntinlupa City 04.2001 -
Skills
Customer Interaction
Proficient Problem Solving
Effective Listening
Extensive Product Understanding
Flexible Problem-Solving
Prioritization of Tasks
Efficient Data Entry
Effective Team Collaboration
Timeline
Customer Service Representative
SHEIN SERVICE PHILIPPINES LIMITED CORPORATION
06.2020 - Current
Customer Representative (Tech. Support)
IBEX GLOBAL
05.2019 - 11.2019
Chat Support (Marketing Staff)
VASTSHOP INCORPORATED
01.2018 - 05.2019
Bachelor of Science - Elementary Education
Pamantasan Ng Lungsod Ng Muntinlupa
04.2001 -