Maria Shiela May Acuesta
2897 H.Santos St. Barangay Tejeros Makati City
Summary
Adaptable person with extensive experience providing first-class results. Meets job demands and deadlines through diligent work ethics and dedication to quality.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
Work History
Call Center Agent
Everise
One Bonifacio Technology Tower
01.2024 - Current
Engaged with customers to better understand their needs and deliver excellent service.
Call Center Agent
Telus International Philippines
McKinley
11.2022 - 01.2024
Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
Service Crew
McDonalds
Guadalupe
09.2019 - 03.2021
Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
Education
Primary
Andres Bonifacio Integrated School
Mandaluyong City 06.2007 - 04.2013
Secondary Education
Andres Bonifacio Integrated School
Mandaluyong City 06.2013 - 04.2017
Humanities And Social Science
Kasiglahan Village Senior High School
Montalban Rizal 06.2017 - 03.2019
Bachelor of Science - Psychology
University of Makati
Makati City 08.2019 - Current
Skills
Active Listening, Confident Communicator, Empathetic, Emotional Resilience, Resourcefulness, Problem-Solving, Communication Skills
undefinedTimeline
Call Center Agent
Everise
01.2024 - Current
Call Center Agent
Telus International Philippines
11.2022 - 01.2024
Service Crew
McDonalds
09.2019 - 03.2021
Bachelor of Science - Psychology
University of Makati
08.2019 - Current
Humanities And Social Science
Kasiglahan Village Senior High School
06.2017 - 03.2019
Secondary Education
Andres Bonifacio Integrated School
06.2013 - 04.2017
Primary
Andres Bonifacio Integrated School
06.2007 - 04.2013
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