Maurene Hazel Aureada

General Trias, Province Of Cavite,CAV

Summary

A dedicated and highly adaptable professional with a proven track record in delivering exceptional customer service and efficient administrative support. Passionate about leveraging strong organizational skills, meticulous attention to detail, and a proactive approach to problem-solving in a dynamic virtual environment. Eager to contribute to a forward-thinking team as a Virtual Assistant, bringing a unique blend of communication prowess and technical aptitude to drive operational excellence.

Overview

years of professional experience

Work History

Call Center Agent

EPerformax Contact Centers & BPO

Pasay, Metro Manila, Philippines

11.2022 - 01.2025

Provided exceptional customer support via phone, email, and chat, resolving customer inquiries and issues.
Maintained a high level of product knowledge to effectively assist customers.
Achieved and exceeded performance metrics for call resolution and customer satisfaction.
Managed and documented customer interactions using CRM software.
Collaborated with team members to ensure consistent service delivery and support operational goals.
Engaged in training sessions to develop communication skills and enhance service quality standards.
Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Collaborated with team members to share best practices, resulting in improved overall department performance.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Private Teacher and Admin Staff

Ace Bloomers Academy

General Trias, Province Of Cavite, Philippines

06.2015 - 06.2022

Developed personalized lesson plans to address individual student needs and learning styles.
Managed administrative tasks, including students records, scheduling, and communication with parents.
Implemented engaging instructional strategies to enhance student understanding and retention.
Assessed student progress through regular evaluations and provided constructive feedback for improvement.
Fostered a supportive learning environment that encouraged student participation and confidence.
Mentored new teachers on best practices and effective classroom management techniques.
Boosted academic achievement by providing one-on-one tutoring and support for struggling students.

Education

Bachelor in Elementary Education - Education

Jesus Reigns Christian College

Amadeo, Province Of Cavite, Philippines

04-2015

Skills

Communication Excellence: Active Listening, Empathetic Customer Service, Clear Written & Verbal Communication, Conflict Resolution
Administrative Proficiency: Data Entry & Management, Microsoft Office Suite (Word, Excel, PowerPoint), Organizational & Time Management, Scheduling & Coordination

Technical Aptitude: CRM Software Utilization, Basic Troubleshooting, Adaptability to New Software, Digital Workflow Management
Problem-Solving & Adaptability: Critical Thinking, Proactive Issue Resolution, High Attention to Detail, Resourcefulness, Quick Learner

Timeline