Maria Rica Porol-Baylon

• Responded to customer inquiries and provided accurate information about products and services via live chat.
• Monitored customer conversations and provided timely, knowledgeable assistance.
• Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.

• Engaging prospects in initial conversations to introduce the company's products or services, creating interest, and building rapport. The goal is to determine if there is a
  potential fit and need for the offerings.
• Ask relevant questions to qualify leads based on their credit scores, monthly billing, if they are the homeowner and if its a single family home. This ensures that the sales
  team invests time in pursuing high-potential leads.
• Set up appointments or meetings between qualified prospects and the appropriate sales representatives or account executives. Efficiently manage calendars and time zones to ensure a smooth scheduling process.
• Collaborate closely with the sales team, providing them with necessary details and context for upcoming appointments. This includes sharing relevant information about the prospect's needs, preferences, and potential pin points.
• Represents the company professionally, adhering to ethical practices, and maintaining a positive brand image during interactions with prospects.

We take customer orders and ensure they are delivered accurately to the correct address, with a primary focus on pizza orders.

• Addressed customer service enquires quickly and accurately.
• Processed and issued product orders and service upgrades for customers.
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
• Assisted customers with product-related questions, feedback and complaints.
• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Handled confidential and sensitive data with discretion, reducing risk of fraud and
  theft.