Mokhlisa Baulo
Davao City, Province Of Davao Del Sur
Summary
Dynamic Live Chat Agent with a proven track record at Happy Head, excelling in customer engagement and issue resolution. Leveraging quick typing and strong writing skills, I consistently enhanced user experience and satisfaction. Adept at multitasking and process management, I effectively documented interactions to drive quality assurance and team collaboration.
Overview
1
1
year of professional experience
Work History
Live Chat Agent
09.2023 - 12.2024
- Assisted customers in resolving inquiries through live chat, ensuring timely and accurate support.
- Managed multiple chat sessions simultaneously, maintaining high levels of customer satisfaction.
- Provided detailed product information to guide purchasing decisions and enhance user experience.
- Collaborated with team members to troubleshoot technical issues and improve chat functionality.
- Adapted communication style based on customer needs, fostering positive engagement during chats.
- Documented customer interactions accurately for analysis and quality assurance purposes.
- Participated in training sessions to refine product knowledge and enhance service skills consistently.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
Education
Bachelor of Science - Civil Engineering
University of Mindanao
Davao City, Province of Davao del Sur, PhilippinesSkills
- Customer services
- Quick typing
- Writing skills
- Customer engagement
- Relationship building
- Customer education
- Research
- Process management
- Issue escalation
- Call centers
- Online communications
- Performance tracking
- Multitasking
Timeline
Live Chat Agent
09.2023 - 12.2024
Bachelor of Science - Civil Engineering
University of Mindanao