Dynamic Live Chat Agent with a proven track record at Happy Head, excelling in customer engagement and issue resolution. Leveraging quick typing and strong writing skills, I consistently enhanced user experience and satisfaction. Adept at multitasking and process management, I effectively documented interactions to drive quality assurance and team collaboration.
Overview
1
1
year of professional experience
Work History
Live Chat Agent
Davao City, Province Of Davao Del Sur, Philippines (Remote)
09.2023 - 12.2024
Assisted customers in resolving inquiries through live chat, ensuring timely and accurate support.
Managed multiple chat sessions simultaneously, maintaining high levels of customer satisfaction.
Provided detailed product information to guide purchasing decisions and enhance user experience.
Collaborated with team members to troubleshoot technical issues and improve chat functionality.
Adapted communication style based on customer needs, fostering positive engagement during chats.
Documented customer interactions accurately for analysis and quality assurance purposes.
Participated in training sessions to refine product knowledge and enhance service skills consistently.
Responded to customer inquiries and provided accurate information about products and services via live chat.
Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
Education
Bachelor of Science - Civil Engineering
University of Mindanao
Davao City, Province of Davao del Sur, Philippines