Maria Pat Shane Dagasdas
Cabuyao
Summary
Technical and customer support professional with a strong focus on troubleshooting and customer service, with experience in solar energy, telecoms, purchasing, human resources, and administration. Exceptionally flexible in recognizing issues and providing practical solutions, emphasizing client satisfaction and communication. Used existing customer service skills and technological knowhow in a dynamic role.
Overview
12
12
years of professional experience
Work History
Technical Support
SUNPOWER Philippines Limited - ROHQ
01.2024 - 09.2024
- Promptly addressed consumer inquiries by offering professional assistance with solar and storage-related problems
- Assisted technicians and customers with commissioning and troubleshooting increased client satisfaction overall
- Improved services dependability by working with engineering teams to solve challenging technical issues
- Chapter 11 bankruptcy was filed by the company as the basis for closure
Technical Support
VALOR GLOBAL Inc.
06.2023 - 01.2024
- Assisted customers and technicians with troubleshooting of their home security equipment and ensuring to resolve it
- Provided assistance for billing inquiries and general inquiries on the customer's account
- Escalate the issues to the tier 3 department for immediate assistance
Customer Service Representative
TELETECH
01.2018 - 01.2022
- Simplified the ordering process for food delivery, guaranteeing prompt handling of consumer questions and problems
- Supervised food delivery orders, ensuring timely and accurate processing for customers
- Attained customer interactions for tracking orders, processing a refund, and managing credits, achieving the satisfaction of the customers
- Doordash - Food Delivery Account
Customer Service Representative
TELETECH
01.2016 - 01.2018
- Assisted customers with account-related issues such as billing questions, payment arrangements, and account balance inquiries
- Guiding customers through service plan modifications, upgrades, and downgrades
- Addressing concerns about device malfunctions, repairs, and replacements
- T-mobile Account
HR Recruitment, Marketing Officer & Purchasing Staff
M-TECH INDUSTRIAL SERVICES - Agency
08.2015 - 11.2016
- Sourcing and screening candidates, conducting interviews & onboarding new hires
- Ensuring services reach the target market
- Monitor inventory & implement strategies to reduce costs without compromising quality
Account Representative/Payment Poster
TEAM MBC SYSTEMS
04.2013 - 12.2013
- Responsible for processing and recording payments of the patients from specific clinic & hospitals received by a company
- Receiving and verifying of all payments processed
- Ensuring the smooth operation of financial processes and maintaining accurate financial records
Education
Bachelor of Science - Information Technology
Cavite State University
Carmona, Cavite11-2013
Timeline
Technical Support
SUNPOWER Philippines Limited - ROHQ
01.2024 - 09.2024
Technical Support
VALOR GLOBAL Inc.
06.2023 - 01.2024
Customer Service Representative
TELETECH
01.2018 - 01.2022
Customer Service Representative
TELETECH
01.2016 - 01.2018
HR Recruitment, Marketing Officer & Purchasing Staff
M-TECH INDUSTRIAL SERVICES - Agency
08.2015 - 11.2016
Account Representative/Payment Poster
TEAM MBC SYSTEMS
04.2013 - 12.2013
Bachelor of Science - Information Technology
Cavite State University
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