Almario Dela Cruz

Job Title: Collection Representative

Job Overview:As a Collection Representative, you will be responsible for contacting individuals or businesses with overdue accounts and negotiating payment arrangements. Your goal will be to recover outstanding debts while maintaining positive relationships with clients.

Key Responsibilities:

• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Directed sales support staff in administrative tasks to help sales reps close deals.

• Conducted market research to stay informed about industry trends, enabling the customization of messaging for increased relevance to target audiences.
• Drove customer retention rates up with targeted outreach campaigns focused on maintaining engagement levels among current clients.
• Actively sought opportunities for professional growth through attendance at relevant conferences or workshops within the field.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.

• Responded to customer inquiries and provided technical assistance over phone .
• Monitored system performance to identify potential issues.
• Installed, configured and maintained computer systems and network connections.
• Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.