Marian Matanguihan
Tiaong Quezon
Summary
Dynamic customer service professional with experience at Royal Caribbean, recognized for exceptional guest relations and innovative problem-solving. Skilled in service recovery and conflict resolution, I excel in prioritizing tasks to enhance team performance and ensure high customer satisfaction. Committed to delivering quality assurance and effective communication in fast-paced environments.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Cruise ship
Royal Caribbean
Laguna
10.2024 - Current
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation using effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Hospitality Management - Hospitality Management
Laguna State Polytec University
Laguna 10.2017 - 10.2020
Skills
- Customer service
- Guest relations
- Service management
- Service recovery
- Quality assurance
- Task prioritization
- Team scheduling
- Conflict resolution
- Effective communication
- Attention to detail
Timeline
Cruise ship
Royal Caribbean
10.2024 - Current
Bachelor of Hospitality Management - Hospitality Management
Laguna State Polytec University
10.2017 - 10.2020