Open To Work
MARIA LOUVY DORMENTES
Lapu-Lapu City
Summary
Dynamic founder and CEO of Y2R Business Operations Support and Management Inc., with a proven track record as Managing Director at Terrigen Business Solutions Inc. Expertise in startup business development and consulting for small to medium enterprises, complemented by ongoing MBA studies at the University of the Philippines, Cebu. A self-taught and adaptable business leader dedicated to mentoring others while balancing a commitment to professional excellence with a passion for enjoying life. Aspiring lawyer with a diverse skill set, including music translation for The Church of Jesus Christ of Latter-day Saints, reflecting a lifelong commitment to learning and growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
CEO
Y2R Business Operations Support and Management Inc.
02.2002 - Current
- Crafted a time-relevant, viable, and scalable business model that encapsulates the vision of the company.
- Developed strategic initiatives to reach 300% growth in total assets by year 2028, and stabilize market position.
- Leading cross-functional teams to drive operational excellence and efficiency in order to achieve and maintain a Customer Satisfaction score of at least 90% by year 2028.
- Fostered strong relationships with stakeholders to align business objectives and resources.
- Implemented performance metrics to gauge effectiveness of business strategies and operations.
Managing Director
Terrigen Business Solutions, Inc.
07.2023 - Current
- Oversee financial performance to achieve 20% profitability.
- Direct cross-functional teams to execute major initiatives, ensuring alignment with company vision.
- Cultivating collaborative partnerships with key stakeholders to drive 100% growth by year 2027
- At the forefront of efficiency navigation, enabling the company to reach 100% achievement of KPIs
Country Manager and Deputy Sales Director
Flow (Asia Collect Holdings Pte. Ltd.)
10.2020 - 07.2022
- Spearheaded the Philippines expansion of Singapore based, European owned digital Credit Management company posed to operate a 300-seat debt trading and receivable handling center.
- Oversaw all facets of start-up inception and implementation.
Senior Consultant- Business Development, Compliance, and Relationship
Collectius AG
11.2017 - 10.2020
- Part of start-up and transition management team for Philippines expansion of a 200-seat Singapore based digital credit management company.
- Engagement highlights centered on branding and product awareness, strategic business development, 100% regulatory compliance, corporate relationship expansion, payment channel set-up, and credit bureau affiliation within the first 2 years of operation.
Assistant Branch Manager- Junior Executive
The SM Store
11.2015 - 04.2016
- Co-managed the overall business operation of a 2-Billion (Peso), 1,200 FTE fashion store, ensuring high levels of customer satisfaction and service excellence.
- Coordinated with cross-functional teams to streamline processes and improve overall branch performance based on standard KPIs.
- Led conflict resolution initiatives, fostering a positive work environment and employee engagement.
- Analyzed sales data to identify trends and make informed strategic decisions.
Team Leader- Priority Accounts
Standard Chartered Bank
01.1998 - 01.2002
- Led a team in managing an elite portfolio of credit card accounts, ensuring that delinquency is under control and a charge-off rate below 5% is guarded.
- Mentored junior staff, providing guidance on best practices in customer relationship management.
Education
MBA Candidate -
University of The Philippines- Cebu
Lahug, Cebu City07.2026
Law
Ateneo De Manila University School of Law
Makati City, M.M.BA Economics -
University of Santo Tomas
Manila, Philippines01.1990
Skills
- Strategic growth initiatives
- Startup operations management
- Proficient in leading change initiatives
- Business strategy execution
- Effective negotiation
- Motivational coaching
- Financial performance management
- Account management proficiency
- Creative problem-solving
- Corporate partnership management
- Organizational strategy development
- Customer engagement
- Accounts receivable oversight
- Workforce development
- Event management
- Regulatory compliance oversight
Affiliations
- Dec 2022- December 2023 Ayala Land International Sales, Inc. International Property Specialist
- Jul 2012- Sep 2012 University of Bohol -Grade School Business Development Consultant
- Nov 2006 - Feb 2008 Qualfon Philippines Inc. Employee Development Consultant
Certification
- Labor Relations for Managers, Ateneo de Manila University Center for Continuing Education - April 19-20, 2018
- Real Estate Service for New Salesperson Training, Merit Real Estate Provider and Services Inc.- January 17-19, 2023
- Business Analytics Concepts and Framework, University of the Philippines Open University- March 18-April 19, 2024
Language
English
Tagalog
Cebuano
Ilonggo
Industry Footprint
- Digital Marketing
- Investment Banking
- Automotive Retail
- Consumer Banking
- Fashion Retail
- Fintech
- Outsourcing
- Digital Credit Management
- Events
- Manufacturing
- Real Estate
- Construction
- SaaS
Hobbies and Interests
Song-writing, Travel, Community Service, Sports, Movies, Books, Lazing in Cafes, Nature, Exercise & Fitness, Dancing, Musical Instruments, Karaoke, Long drive, Cliff-jumping, Cooking and Baking, Camping.
Timeline
Managing Director
Terrigen Business Solutions, Inc.
07.2023 - Current
Country Manager and Deputy Sales Director
Flow (Asia Collect Holdings Pte. Ltd.)
10.2020 - 07.2022
Senior Consultant- Business Development, Compliance, and Relationship
Collectius AG
11.2017 - 10.2020
Assistant Branch Manager- Junior Executive
The SM Store
11.2015 - 04.2016
CEO
Y2R Business Operations Support and Management Inc.
02.2002 - Current
Team Leader- Priority Accounts
Standard Chartered Bank
01.1998 - 01.2002
Law
Ateneo De Manila University School of Law
MBA Candidate -
University of The Philippines- Cebu
BA Economics -
University of Santo Tomas