MARIA JOY LACDAO
LIPA CITY
Summary
Logistics professional with proven record of managing intricate supply chains and ensuring smooth movement of goods. Known for focus on team collaboration and achieving timely results, adaptable to changing needs. Expertise in shipment coordination and regulatory compliance, combined with reliable and flexible approach to problem-solving.
Overview
24
24
years of professional experience
Work History
VA Logistics – Freight Forwarder (Remote Upwork)
TerraLink Logistics
03.2023 - Current
- Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
- Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Maintained detailed records of all shipments and transactions, providing an accurate basis for reporting and analysis purposes.
- Served as a liaison between various parties involved in the supply chain process, fostering collaboration and communication to ensure timely deliveries.
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
- Handled pricing and routing for over 100 international shipments every month.
- Data Entry (receive pre-alerts and enter into the software)
- Review all confirmed shipments and update tracking/ETA's in the software
- Follow up and sends Arrival notice last free days for demurrage and detention
- Arrange payment to shipping line and consignee and Reconcile all freight differences
Shipping Assistant (cover for Shipping Manager Maternity Leave)
CFM Alliance Pte Ltd
10.2024 - 02.2025
- Manage communication with carriers / airlines / appointed vendors / agents / haulers
- Control / co–ordinate entire logistics flow
- Manage groupage desk
- Build enduring business working relationships with internal / external colleagues
- Proactive monitoring of all cargo movement
- Map out flight / vessel / trucking planning / routing & operating procedures for business projects
- Address to all relevant shipping escalation / matters / service failures
- Support internal colleague with valuable shipping guidance / solutions
- Maintain high level of stability / seamless process flow
- Accurate client file management
- Internal Customer service excellence
- Responsiveness to a minimum of FIDI standard guidelines
- To work closely with the move managers, sales & operations teams
- Preparation of supporting documents prior to packing/loading dates
- To maintain & update all data in Moveware for files at all times
- Precise communication to update colleagues in the group of the shipment arrival dates
- Provide all shipping documents for forwarders/carriers prior the arrival of vessel
- Monitor vessel/voyage close timely and accurately and keep move managers updated
- Co-ordinate with haulers and warehouse for container truck in/out arrangements
- To follow up with warehouse and move managers to ensure declare correct cargo volume on all shipping documents
- Data entries into Moveware include saving relevant documents /emails as stated in Shipping SOP
- Prepared more than twenty shipments per day
Production Assistant
Bellroy Pte. Ltd.
12.2016 - 12.2024
- Collaborate closely with the Procurement Manager to streamline daily production workflows
- Manage coordination between manufacturers and freight forwarders for efficient inbound logistics
- Ensure timely preparation and processing of documentation for inbound shipments, including pre- alerts to warehouses 3PL
- Monitor inbound shipments, proactively communicate delays, and liaise with freight forwarders to mitigate impact
- Accurately process shipment invoices within Netsuite accounting software
- Investigate and resolve discrepancies in shipments, including delays, losses, and stock variances across global 3PL warehouses
- Facilitate inter-warehouse SKU transfers, ensuring punctual delivery and inventory optimization
- Conduct thorough reconciliations of short shipments from suppliers
- Efficiently process purchase orders for materials and SKUs
- Execute monthly cycle counts and stock returns, maintaining inventory accuracy
- Compile and deliver comprehensive Month-End Stock Reconciliation reports
- Maintain and update stock records to reflect current inventory levels
- Demonstrated adaptability in handling various production roles as needed, enhancing versatility within the team.
- Improved inventory management by accurately tracking materials usage and updating records accordingly.
Senior Shipping Executive/Customer Service
Helu-Trans Pte. Ltd.
01.2011 - 06.2023
- Manage complete client portfolio from first enquiry to completion of the relocation process (Door to door, door to port, personal move, third country moves)
- Ensure that the assignee is completely informed of the entire relocation process
- Organize survey, complete surveyor documents etc
- Act as the main point of contact for the relocation employee, booking agent and destination agent
- Ensure excellent customer services across various range of clients and culture
- Ensure that the customer experience stress- and hassle-free relocation
- Book for third party services that are required for the move (specialist, maid, etc.) and approve all the third-party invoices
- Ensure that the costing allocated by surveyor are at point at all time
- Prepare billing for the entire relocation process to booking agent, company, personal clients
- Cut and prepare insurance coverage and process claims as necessary
- Ensure that the TMS-CRM – Salesforce is updated at all time
- Singapore
- Handled day-to-day shipping and receiving overseeing more than 10 shipments daily.
Freight Coordinator
Powercargo formerly FBAsorted
06.2020 - 04.2022
- Help set up UK forwarding team
- Monitor all incoming emails or freight quote requests. Assisted in the development of freight budgets, providing accurate data analysis for informed decision-making processes.
- Respond to emails and freight quote requests in a timely and professional manner.
- Arrange UK customs clearance, warehousing, haulage, cargo handling repacking up to delivery to Amazon
- Coordinated international shipments by liaising between client, supplier, customs brokers, shipping lines, trucking companies, warehouses suppliers.
- Reduced operational costs by negotiating competitive rates with carriers and optimizing route planning. Negotiate with agents in China for best freight rates.
- Balanced priorities under high-pressure situations to maintain optimal service levels across multiple accounts simultaneously.
- Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
- Expedited critical shipments by coordinating time-sensitive solutions with carriers and internal stakeholders. Monitor existing shipments on a timely manner.
- Mitigated risk of shipment delays or damages by closely monitoring cargo conditions during transit.
- Managed claims processes for damaged or lost shipments, effectively recovering costs while preserving business relationships.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Entered shipping information into computer system and estimated freight and postal rates.
Human Resource/Security Manager
dz card (Philippines) Inc.
03.2007 - 11.2010
Senior Customer Service/Logistic Officer
dz card (Philippines) Inc.
11.2004 - 02.2007
Marketing/Shipping Executive
dz card (Philippines) Inc.
07.2002 - 10.2004
Import and Export Assistant
Photocircuits Philippines, Inc.
02.2001 - 06.2002
Education
Licensed Customs Broker -
01.2001
Certificate in Human Resource Management -
Personnel Management Association of The Philippines
05.2007
Bachelor of Science - Logistics Management
Lyceum of The Philippines
Batangas City Philippines04.2000
Skills
- Moveware - CRM
- SalesForce - CRM
- NetSuite - Accounting / Inventory
- Mercury TMS (Warehouse & Inventory)
- Asana
- Saasu / Navision Financial / AccPac (Accounting Software)
- Payroll Pro
- Microsoft Office / Outlook
- Google Workspace
- Customer service
- Warehouse operations
- Invoicing and billing
- Shipping documentation & Shipment preparation
- International shipping & Customs compliance
- Freight forwarding & Carrier negotiation
- Supply chain / Warehouse support
- Shipment tracking & Shipping and receiving
- Freight claims processing
Websites
Accomplishments
- Licensed Customs Broker, 2001, PRC Licensed # 3449, Chamber of Customs Broker of the Philippines Inc.
- Certificate in Human Resource Management, Personnel Management Association of the Philippines, 05/01/07
Training
- Customer excellence, Singapore, 09/01/21
- Engage in Service Innovation Initiatives, 07/01/21
- Go-the-Extra-Mile, 07/01/21
- Demonstrate the Service Vision, 07/01/21
Plant Addict and Fur Mum
Fur mum with 5 persian cats and one adopted dog.
Plant addict love to collect variegated plants.
Timeline
Shipping Assistant (cover for Shipping Manager Maternity Leave)
CFM Alliance Pte Ltd
10.2024 - 02.2025
VA Logistics – Freight Forwarder (Remote Upwork)
TerraLink Logistics
03.2023 - Current
Freight Coordinator
Powercargo formerly FBAsorted
06.2020 - 04.2022
Production Assistant
Bellroy Pte. Ltd.
12.2016 - 12.2024
Senior Shipping Executive/Customer Service
Helu-Trans Pte. Ltd.
01.2011 - 06.2023
Human Resource/Security Manager
dz card (Philippines) Inc.
03.2007 - 11.2010
Senior Customer Service/Logistic Officer
dz card (Philippines) Inc.
11.2004 - 02.2007
Marketing/Shipping Executive
dz card (Philippines) Inc.
07.2002 - 10.2004
Import and Export Assistant
Photocircuits Philippines, Inc.
02.2001 - 06.2002
Licensed Customs Broker -
Certificate in Human Resource Management -
Personnel Management Association of The Philippines
Bachelor of Science - Logistics Management
Lyceum of The Philippines
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