Maria Carla Estrada-Gayoso
B13 L15 Franc St. Westbay Homes Bacoor, Cavite,Philippines
Summary
Hi! I am Cee. Dynamic professional seeking opportunities to collaborate with cross-functional teams and drive impactful outcomes.
Overview
13
13
years of professional experience
Work History
Senior Support Integrations Analyst
Deltek System Inc.
03.2025 - Current
- Provide support to clients by investigating and resolving integration-related errors and issues.
- Configure and maintain integrations between platforms, ensuring accurate data synchronization and seamless system connectivity.
- Collaborate closely with Development team to monitor, troubleshoot and address synchronization errors and integration performance concerns.
- Manage and resolve support cases from both internal stakeholders and external clients ensuring timely communication and resolution.
- Design, create and troubleshoot automation workflows and recipes using Workato to meet business and integration requirements.
Technical Solutions Consultant II - HRO
ADP Philippines Inc.
09.2016 - 02.2025
- Handle inbound and outbound calls, providing timely and professional customer support.
- Assist clients with Kronos Time and Attendance setup, configuration and issue resolution.
- Troubleshoot timeclock issues, including employee enrollment, biometric registration, device replacements and maintenance.
- Utilize basic SQL knowledge to import employee information and support data management requirements.
Senior Analyst - NAS COS
ADP Philippines Inc.
12.2015 - 08.2016
- Assist employees with tax-related inquiries and concerns, providing accurate information and guidance regarding payroll tax matters.
- Help employee analyze paycheck details, investigate discrepancies and troubleshoot payroll related issues to ensure accurate compensation.
- Handle inbound and outbound calls as well as email communications delivering timely and professional support to employees.
Analyst NAS PSC
ADP Philippines Inc.
08.2014 - 11.2015
- Assist employees with benefits enrollment, ensuring they understand eligibility requirements, enrollment procedures and available benefit options.
- Educate employees on company-sponsored benefit programs, helping them evaluate available plans and select options that best meet their individual and family needs.
- Handle inbound calls and respond to employees inquiries regarding benefits, while coordinating with third-party vendors to process and communicate employees benefit selections.
Customer Service Representative
Teletech Sprint-WLNP3
08.2013 - 04.2014
- Handle inbound calls and provide professional customer support for number portability inquiries and related concerns.
- Troubleshoot and resolve number porting issues, including port rejections, delays, validation errors and service transfer discrepancies.
- Assist customers with transferring their phone numbers from one service provider to another ensuring a smooth and successful porting process while maintaining compliances with industry requirements.
Education
BS-Tourism
Southwestern University
Aznar Road, Urgello, Cebu City2013
Skills
- Computer literate
- Works with less supervision
- Knowledge with benefits, payroll, SQL and Time and Attendance platform (Kronos/UKG)
- Case management
- Proficient with MS office tools
- Strong communication skills
- Team collaboration
- Effective communication
References
Ms. Regina Toledo
Team Lead
09171905182
Ms. Leinor S. Residuo
Segment Producer at TV5
09199130370
Mr. Mark Adrian Segovia
IT Implementation Business Analyst
09209227053
Timeline
Senior Support Integrations Analyst
Deltek System Inc.
03.2025 - Current
Technical Solutions Consultant II - HRO
ADP Philippines Inc.
09.2016 - 02.2025
Senior Analyst - NAS COS
ADP Philippines Inc.
12.2015 - 08.2016
Analyst NAS PSC
ADP Philippines Inc.
08.2014 - 11.2015
Customer Service Representative
Teletech Sprint-WLNP3
08.2013 - 04.2014
BS-Tourism
Southwestern University