Maria Anna Tan
Travel Advisor
City of Muntinglupa, Province of Rizal
Summary
Customer-focused and results-driven professional with extensive experience in travel consultancy, contact center support, banking operations, and e-commerce management. Skilled in client relationship management, problem resolution, sales, and operations, with a proven track record of delivering high-quality service, meeting performance targets, and improving customer satisfaction across multiple industries.
Overview
26
26
years of professional experience
Work History
Travel Consultant
Virgin Voyages
11.2025 - Current
- Provided expert consultation on Virgin Voyages itineraries, cabins, and onboard experiences, driving sales and customer satisfaction.
- Managed end-to-end cruise reservations, including bookings, changes, cancellations, and ancillary services using booking systems and GDS tools.
- Achieved sales targets through effective upselling of cabin upgrades, shore excursions, and onboard packages.
- Delivered exceptional pre- and post-travel customer service while resolving booking issues and client concerns efficiently.
- Maintained strong product knowledge through continuous training on Virgin Voyages offerings, promotions, and policies.
- Ensured accurate payment processing, documentation compliance, and maintenance of client and sales records.
Chat Support
ECE Contact Center
- 10.2025
- Delivered real-time chat support to EarnIn members, resolving account, cash-out, and app-related concerns efficiently.
- Troubleshot technical and account issues while ensuring accurate, compliant resolutions.
- Educated users on EarnIn features, eligibility, limits, and policies to improve customer understanding.
- Documented all customer interactions and outcomes accurately in CRM systems.
- Consistently met performance metrics for response time, resolution quality, and customer satisfaction.
Senior Operations Representative
EarnIn
03.2025 - 05.2025
- Managed complex banking and credit card operations, including account servicing and escalated cases.
- Served as a subject-matter expert, supporting junior representatives and ensuring compliance with policies and regulations.
- Resolved high-risk and sensitive customer issues while maintaining data privacy standards.
- Processed account updates and adjustments with high accuracy.
- Collaborated with cross-functional teams to enhance operational efficiency and customer experience.
- Consistently met KPIs for quality, turnaround time, and customer satisfaction.
Online Seller / E-Commerce Associate
Various Platforms (Shopee, Lazada, Facebook Marketplace, TikTok Shop)
02.2005 - 02.2024
- Managed online stores across multiple platforms, handling product listings, pricing, and promotions.
- Delivered prompt customer support via chat, maintaining high ratings and positive reviews.
- Processed orders end-to-end, coordinating shipping and delivery tracking.
- Monitored inventory to prevent overselling and cancellations.
- Handled returns, refunds, and after-sales concerns, contributing to repeat purchases and customer loyalty.
Virtual Assistant
Odesk
01.2009 - 02.2012
- Provided virtual support to a broker, managing daily administrative tasks and communications.
- Transcribed voice messages accurately and efficiently, maintaining organized records.
- Assisted with scheduling, reminders, and task prioritization to improve workflow.
- Maintained digital files and documents for quick access and reference.
- Communicated professionally with clients and stakeholders while ensuring confidentiality.
Processing Executive
HSBC Data Processing Center
01.2008 - 06.2008
- Processed and verified credit card transactions and account updates for HSBC Manila account holders with accuracy and efficiency.
- Reviewed and validated data entries to ensure compliance with HSBC procedures and financial regulations.
- Resolved billing discrepancies and transaction issues, escalating complex cases when necessary.
- Maintained accurate records and updated databases to support audits and account reconciliation.
- Collaborated with team members to ensure timely, error-free processing while adhering to strict data confidentiality standards.
Customer Service Associate
International Exchange Bank
01.2000 - 02.2005
- Processed daily banking transactions, including deposits, withdrawals, and fund transfers with accuracy and efficiency.
- Assisted clients in opening new accounts, verifying documents, and explaining account features and bank policies.
- Maintained cash handling accuracy, balanced cash drawers, and prepared daily transaction reports.
- Delivered high-quality customer service by resolving inquiries and concerns promptly.
- Ensured compliance with banking regulations, internal policies, and anti-fraud procedures.
Education
Bachelor of Science in Commerce - Management of Financial Institutions
De La Salle University
10.1999
Skills
Customer Service & Support (Chat, Call, Email)
Travel & Cruise Consultation
Banking Operations & Compliance
E-commerce & Online Sales Management
Reservation & Booking Systems (GDS, CRM)
Problem Solving & Escalation Handling
Payment Processing & Documentation
Inventory & Order Management
Sales & Upselling Strategies
GSuite
MS Office
Salesforce
References
- Michelle, Vinluan, Broker, 09167128919
- Myles, Estupin, Manager, 09175730609
- Realina, Abo, Business Owner, 09686592000
- Desiree, Cuis, Manager, 09688729717
- Ana, Morondoz, CSR, 09154476665
Interests
Reading, Biking, Going to the gym, Making perfumes, Self-care, Socializing, Traveling, Beauty and skincare, Music and TV shows
EXPERTISE
- Digital Marketing
- Social Media
- Blogging
- Networking
- Real Estate
- Customer Service
- E-commerce
- Online Business
Timeline
Travel Consultant
Virgin Voyages
11.2025 - Current
Senior Operations Representative
EarnIn
03.2025 - 05.2025
Virtual Assistant
Odesk
01.2009 - 02.2012
Processing Executive
HSBC Data Processing Center
01.2008 - 06.2008
Online Seller / E-Commerce Associate
Various Platforms (Shopee, Lazada, Facebook Marketplace, TikTok Shop)
02.2005 - 02.2024
Customer Service Associate
International Exchange Bank
01.2000 - 02.2005
Chat Support
ECE Contact Center
- 10.2025
Bachelor of Science in Commerce - Management of Financial Institutions
De La Salle University