Claudine Dumandan
Puerto Princesa City
Summary
A proficient Travel Consultant with an involvement in prompting clients on their travel needs and establish client's extra miles experience. Preferred to work in a fast-paced environment leveraging excellent connection and organizational abilities and capacity to multi-task.
Overview
5
5
years of professional experience
Work History
Travel Consultant
24x7 Reliable Service Solutions
Sydney
11.2023 - Current
- Utilised advanced booking systems to secure reservations efficiently, ensuring accuracy in travel arrangements.
- Advised clients on bespoke travel packages, considering their preferences and budget constraints, to maximize satisfaction.
- Delivered detailed pre-departure briefings, equipping travellers with essential information for their upcoming trips.
- Managed emergency travel issues, offering prompt resolutions to disruptions, thereby maintaining high levels of client trust.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion.
- Resolved booking issues and complaints efficiently, minimizing inconvenience, and maintaining client trust in the agency.
- Managed bookings for flights, hotels, and transfers, securing competitive rates and confirming reservations accurately.
- Negotiated with suppliers to obtain exclusive deals and upgrades for clients, adding value to travel packages.
- Collaborated with team members to share knowledge and best practices, fostering a supportive and efficient work environment.
- Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers.
Virtual Assistant in
Hawthorn Travel & Cruise
Melbourne
04.2024 - 09.2024
- Research new tools software to company processes, resulting in increased productivity.
- Conducted research and compiled data for client and consultant travel.
- Helped staff with projects by setting up itineraries and complete details of the trip.
Travel Counselor
CWT Philippines Inc
Taguig, Manila
10.2021 - 02.2023
- Assist corporate clients with offline bookings for complex travel arrangement and other reservations
- Researched destinations, arranged travel, hotel and transportation bookings
- Amending and cancelling for flights, hotel and car bookings
- Handling outbound and inbound email
- Handling outbound and inbound call
- Maintaining accurate corporate client, vendor and CWT policy at the same time
- Handling queues for rejected refund and ticketing
- Handle financial email.
Industry Support II - CSR
Sitel Inc. - Virgin Australia
Puerto Princesa, Palawan
08.2020 - 09.2021
- Assist travel agents and/or airline representatives around the globe
- Using Global distribution system (GDS) Sabre
- Assisting international booking
- Providing resolution and/or work around for booking problem
- Providing airline policy and guides for travel agents concern
- Providing other options outside the airline's flight alternatives across with its codeshare and interlines
- Assisting travel agents with booking errors, changing, fare reassessment and calculations, ticket fare rules, website management and frequent flyer corporate sing up
- Assisting Business to Business booking (B2B) and Accelerate bookings
- Processing amendments and confirming details for group bookings.
Guest Contact Center - CSR
Sitel Inc - Virgin Australia
Puerto Princesa, Palawan
09.2019 - 08.2020
- Answering traveler queries through calls
- Booking and changing of flights
- Cancelling for refund and credit
- Fare calculations
- Providing alternative option for unplanned schedule changes from the airlines
- Using Global distribution system (GDS) Sabre
- Handling website management and frequent flyer sing up.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
- Adhered to company's established protocols for handling confidential data.
- Educated customers on special pricing opportunities and company offerings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Arts Major in Social Studies -
Palawan State University
Skills
- Multi-tasking
- Sabre Software
- Online Research
- Lead sourcing
- Time management
- Problem solving
- Decision making
- Email and Chat Communication
- Inbound call handling
- Payment Processing
- Client service
- Sabre GDS
- Transport and hotel booking
- Client confidentiality integrity
- Amadeus GDS
- E-Ticketing procedures
- Itinerary planning
- Advanced ticketing
- Corporate travel
Timeline
Virtual Assistant in
Hawthorn Travel & Cruise
04.2024 - 09.2024
Travel Consultant
24x7 Reliable Service Solutions
11.2023 - Current
Travel Counselor
CWT Philippines Inc
10.2021 - 02.2023
Industry Support II - CSR
Sitel Inc. - Virgin Australia
08.2020 - 09.2021
Guest Contact Center - CSR
Sitel Inc - Virgin Australia
09.2019 - 08.2020
Bachelor of Arts Major in Social Studies -
Palawan State University
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