MARIA LUISA G. MESONA
San Pedro
Summary
Highly adaptable and detail-oriented professional with a Bachelor's degree in Physical Therapy, seeking to transition into a Medical Virtual Assistant role. Brings experience in healthcare administration as a Medical Records Staff member at Westlake Medical Center, with a strong foundation in maintaining accurate patient records, document management, data entry, and providing administrative support. Possesses excellent communication, organizational, and problems solving skills, with the ability to manage multiple tasks efficiently while maintaining accuracy and confidentiality. Eager to learn new systems and contribute to delivering high-quality patient and administrative support in a virtual healthcare environment.
Overview
22
22
years of professional experience
Work History
Admin Staff
Project Unlimited Sports Organizing Corporation
03.2018 - Current
- Managed complex calendars, efficiently scheduled appointments, and coordinated meetings.
- Prepared meeting agendas, recorded minutes for documentation, and compiled weekly and monthly reports for stakeholder review.
- Processed and reconciled expense reports, consistently maintaining a strict standard of accuracy and attention to detail.
- Delivered administrative support to clients and visitors, collaborating with senior executives to fulfil requests efficiently.
- Managed high-volume inbound and outbound calls, effectively addressing participant inquiries and communications.
- Assisted in end-to-end recruitment processes, including sourcing, screening, and shortlisting candidates.
Medical Records Staff
Westlake Medical Center
05.2014 - 11.2014
- Managed and maintained accurate medical data and patient records to ensure compliance and support patient care.
- Organised health information for efficient retrieval and tracking, ensuring document quality and completeness for improved workflow.
- Handled administrative and reporting tasks to support healthcare team operations and enhance follow-up processes.
Stateroom Stewardess
Magsaysay Maritime Corporation
05.2004 - 11.2014
- Provided concierge-level service and resolved guest grievances, enhancing overall guest satisfaction.
- Acted as primary information resource, maintaining strict sanitation and cleanliness standards.
Customer Service Relations
TELETECH
04.2012 - 07.2012
- Coordinated scheduling to optimise service delivery and resolved complex customer complaints through direct solutions or escalation to specialised departments, improving overall service effectiveness.
- Facilitated high-volume inbound and outbound communications, ensuring prompt resolution of client inquiries to enhance customer experience.
- Managed end-to-end account services, upholding rigorous standards to achieve high customer satisfaction levels.
Education
Bachelor of Science - Physical Therapy
Our Lady Of Fatima University
Valenzuela City, Philippines2000
Skills
- Medical Records Management
- Data Retrieval
- Document Quality Control
- Appointment Scheduling
- Calendar Management
- Meeting Coordination
- High-Volume Inbound/Outbound Communications
- Complex Complaint Resolution
- Time Management
- Adaptability
- Attention to Detail
- Problem-Solving
Timeline
Admin Staff
Project Unlimited Sports Organizing Corporation
03.2018 - Current
Medical Records Staff
Westlake Medical Center
05.2014 - 11.2014
Customer Service Relations
TELETECH
04.2012 - 07.2012
Stateroom Stewardess
Magsaysay Maritime Corporation
05.2004 - 11.2014
Bachelor of Science - Physical Therapy
Our Lady Of Fatima University