Maria Cynthia Hyacinth Baylon Estiva
Human Resources Head
San Pablo City,LAG
Summary
Experienced operations, sales, and HR leader with extensive background in managing teams, overseeing organizational processes, and improving workflow efficiency across various industries. Skilled in branch management, documentation, customer service, and corporate operations.
Overview
30
30
years of professional experience
Work History
Human Resources Head
Home Depot Online Corporation
02.2025 - Current
- Oversees HR operations including hiring, employee relations, and performance management.
- Leads policy development and ensures compliance with labor regulations.
- Manages workforce planning and organizational development initiatives.
Sales Department Head
Home Depot Online Corporation
06.2023 - 01.2025
- Directed sales operations and supervised sales teams.
- Developed sales strategies and monitored performance metrics.
- Handled forecasting, market planning, and client engagement programs.
Operations Head
MARS Digital Corporation
05.2022 - 01.2023
- Managed daily operations and cross-department workflow.
- Improved operational processes and productivity.
- Handled vendor coordination and strategic planning.
Operations Head
Sheltered Rock Construction Corporation
04.2018 - 03.2022
- Supervised operations for construction projects including manpower and logistics.
- Ensured compliance with safety and project requirements.
- Managed procurement, scheduling, and on-site coordination.
Documentation Officer
Sr. Sto. Niño de Cebu Resources & Development Corporation
06.2015 - 01.2018
- Prepared and processed documentation requirements.
- Coordinated with internal teams and clients for document submissions.
- Ensured accuracy and proper record management.
Branch Head – Megamall & Ortigas Branch
PLPI Finance Inc.
01.2002 - 01.2010
- Directed full branch management, including staff, sales, and operations.
- Achieved performance targets and improved operational workflows.
- Ensured coordination between branches and corporate management.
OIC – Megamall Branch
PLPI Finance Inc.
01.2000 - 01.2001
- Managed branch operations and supervised staff.
- Ensured compliance with operational standards.
Branch Operations Officer
PLPI Finance Inc.
01.1998 - 01.1999
- Handled branch documentation, reporting, and operational tasks.
- Supported daily administrative and financial activities.
Customer Service Representative
PLPI Finance Inc.
01.1996 - 01.1997
- Assisted clients with inquiries and service transactions.
- Provided frontline support and maintained customer satisfaction.
Education
Bachelor of Science Major in Business Management -
Centro Escolar University
04.2001 -
Skills
Operations Management
Human Resources
Sales Leadership
Documentation & Reporting
Customer Service
Team Management
Process Improvement
References
Available upon request.
Timeline
Human Resources Head
Home Depot Online Corporation
02.2025 - Current
Sales Department Head
Home Depot Online Corporation
06.2023 - 01.2025
Operations Head
MARS Digital Corporation
05.2022 - 01.2023
Operations Head
Sheltered Rock Construction Corporation
04.2018 - 03.2022
Documentation Officer
Sr. Sto. Niño de Cebu Resources & Development Corporation
06.2015 - 01.2018
Branch Head – Megamall & Ortigas Branch
PLPI Finance Inc.
01.2002 - 01.2010
Bachelor of Science Major in Business Management -
Centro Escolar University
04.2001 -
OIC – Megamall Branch
PLPI Finance Inc.
01.2000 - 01.2001
Branch Operations Officer
PLPI Finance Inc.
01.1998 - 01.1999
Customer Service Representative
PLPI Finance Inc.
01.1996 - 01.1997