Margie Matias
Summary
Dynamic Administration Specialist leverages comprehensive expertise in customer service and operational support. Drives team collaboration and enhances processes through effective communication and problem-solving skills. Dedicated to achieving organisational goals and delivering outstanding results in all endeavours. Self-driven to meet stringent targets and deadlines with high-quality outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Assistant
Assist World
Remote
05.2025 - 06.2026
- Full-time Virtual Assistant to manage day-to-day customer service and operational support.
- Respond promptly to customer inquiries via email or customer service platforms (e.g., Gorgias).
- Process and verify orders in Shopify, including address corrections and order status updates.
- Communicate with drop ship vendors for product issues, replacements, or clarifications.
- Coordinate with 3PL (third-party logistics) providers for returns, reshipments, and inventory issues.
- Add and update product listings in Shopify; assist with technical aspects of content uploads.
- Provide general operational support and serve as a bridge between logistics, support, and fulfillment.
- Collaborate with internal team members to ensure smooth store operations.
- Managed social media channels and handled customer product reviews and inquiries via the Judge.me Reviews app, providing prompt support and maintaining positive customer engagement.
Administrative Assistant
Legacybox - Growth Assistant
Remote
05.2024 - 04.2025
- Handled incoming chats and emails, providing prompt responses or directing queries to appropriate departments.
- Analysed order trends and customer feedback, proposing improvements to the order management system.
- Managed comprehensive order processing from initial receipt through to delivery, maintaining accurate records throughout and different subscriptions.
- Resolved order discrepancies and customer issues promptly, preserving brand reputation and customer loyalty.
- Monitor and respond to customer reviews on platforms like Yotpo or social media platforms.
Medical Representative
Mochi Health
Remote
01.2024 - 05.2024
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Scheduled appointments with pharmacists, doctors and other medical professionals to promote new products and deliver presentations.
Shopify Team Leader
24-7Intouch
Cebu
08.2022 - 01.2024
- Supervised a team of 17 Shopify Specialists, providing coaching, motivation, rewards, and disciplinary actions as needed.
- Implemented project management techniques to enhance team productivity and overcome obstacles.
- Completed bi-weekly payroll for 17 employees and successfully launched a new Shopify project, POS Quickbooks Migration, from July to January 2024.
Subject Matter Expert-SHOPIFY
24-7Intouch
Cebu
01.2021 - 08.2022
- Provides guidance as a Shopify Expert to multiple Operations teams, addressing queries and concerns related to the Shopify platform.
- Participates in team meetings and training sessions to stay updated on product updates and changes, ensuring comprehensive understanding.
- Evaluates knowledge resources such as training content, macros, and internal knowledge bases for accuracy and relevance, collaborating with CX Training, QA, and Operation Leads to maintain high-quality resources.
Shopify Specialist
24-7 Intouch
Cebu
01.2020 - 12.2020
- Provides comprehensive assistance to Shopify clients, addressing concerns related to their businesses, websites, POS queries, Quickbooks Migration, billing, and more through phone, chat, and email channels.
- Manages Shopify stores by launching new products, and ensuring accurate product descriptions, images, pricing, shipping, or managing Shopify backend.
- Assists in inventory management tasks, including monitoring stock levels, tracking inventory, and order management.
Customer Service Representative
EPerformax - EBAY
Cebu, Philippines
08.2019 - 12.2019
- Ensured customer satisfaction through proactive strategies aimed at addressing needs and resolving concerns.
- Handled customer inquiries about Ebay products, services, and company information promptly and accurately.
- Stayed updated on product updates and changes through active participation in team meetings and training sessions.
Customer Service Representative
Concentrix-PAYPAL
Metro Manila, Philippines
01.2019 - 07.2019
- Offered product support and resolution for PayPal clients, diagnosing questions and guiding users through step-by-step solutions.
- Managed customer inquiries and suggestions professionally through various channels including phones, chats, and email.
- Actively listened to customers, promptly addressed concerns, and escalated major issues to Supervisors when necessary. Utilized customer service software to manage interactions and track satisfaction levels.
Customer Service Representative
Concentrix- Omnichannel
Metro Manila, Philippines
01.2018 - 01.2019
- Provided exceptional customer service for Macy's Omnichannel Account, utilizing in-depth product knowledge to create positive experiences via phone, chat, and email channels.
- Delivered excellent customer care by responding to requests, assisting with product selection, and resolving ordering issues promptly and effectively.
- Managed a continuous stream of customer calls with minimal wait times, handling inquiries and suggestions courteously and professionally while addressing needs and resolving concerns proactively.
Customer Service Representative
Teleperformance - AMAZON
Cebu, Philippines
08.2016 - 01.2017
- Delivered exceptional customer service by applying product knowledge, creating welcoming experiences, and logging customer queries in tracking software.
- Responded to customer calls promptly, reducing on-hold wait times and addressing inquiries about products and services.
- Provided product support for Amazon sellers, diagnosing issues and guiding users to effective solutions.
Education
Bachelor of Science - Education
St. Paul College Foundation Inc.
Cebu City, Province Of Cebu, Philippines01-2012
Bachelor of Science - Civil Engineering
University of Visayas
Cebu City, Province Of Cebu, Philippines04-2014
Skills
- Order management
- Project management
- Operational support
- Logistics coordination
- Vendor coordination
- E-commerce management
- Inventory control
- Customer relationship management
- Customer service
- Data organisation
- Time management
- Problem solving
- Issue resolution
- Email handling
- Team leadership
- Team collaboration
- Detail-oriented
- Excellent multitasking
- Organisational Skills
- Creative and Strategic Thinking
- Adaptability and flexibility
- Resilience
- Growth Mindset
- Communication skills
TOOLS
- Google Workspace Applications
- Gorgias
- Asana
- Slack
- Shopify
- Yotpo Review app
- Judge.Me Review app
- Shipstation app
- Canva
- Zendesk
- Talkdesk
Accomplishments
- Awarded as Best Subject Matter Expert in 24-7Intouch in 2022
- Consistent Top Team Lead in 24-7Intouch starting quarter of 2023
- Managed a successful project at 24-7Intouch in August 2023
Certification
- Certified Real Estate Sales Associate at Filipino Homes
- Best Shopify Subject Matter Expert
- TOP Team LEAD
Websites
- www.linkedin.com/in/matiasmarj544
- www.onlinejobs.ph/jobseekers/info/3045745
Timeline
Executive Assistant
Assist World
05.2025 - 06.2026
Administrative Assistant
Legacybox - Growth Assistant
05.2024 - 04.2025
Medical Representative
Mochi Health
01.2024 - 05.2024
Shopify Team Leader
24-7Intouch
08.2022 - 01.2024
Subject Matter Expert-SHOPIFY
24-7Intouch
01.2021 - 08.2022
Shopify Specialist
24-7 Intouch
01.2020 - 12.2020
Customer Service Representative
EPerformax - EBAY
08.2019 - 12.2019
Customer Service Representative
Concentrix-PAYPAL
01.2019 - 07.2019
Customer Service Representative
Concentrix- Omnichannel
01.2018 - 01.2019
Customer Service Representative
Teleperformance - AMAZON
08.2016 - 01.2017
Bachelor of Science - Education
St. Paul College Foundation Inc.
Bachelor of Science - Civil Engineering
University of Visayas