Marc Vincent Carandang Tabaniag
Learning Experience Leader
Pasay City
Summary
Dedicated to contributing full range of skills and abilities to drive company progress while gaining invaluable experience for personal and professional growth. Expertise in building strong relationships with individuals, enabling training and development of employees for optimal performance. Passionate, steadfast, and honest leader with seven years of combined experience in leadership roles within Human Resources and Operations. Successfully developed training programs and plans to address planned and unforeseen business needs. Excel in disseminating accurate information through appropriate channels. Established strong relationships with corporate communications and vendors as liaison officer. Possess strong analytical skills in evaluating effectiveness of training and development curricula. Excellent oral communication skills, proficient writing and editing abilities, and proven track record of fostering team synergism. Highly skilled in providing exceptional customer service.
Overview
17
17
years of professional experience
Work History
Learning Experience Leader
TaskUs
07.2022 - 05.2025
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
Customer Service Representative
AFNI Philippines
08.2021 - 07.2022
- Handled Verizon Postpaid.
- Catered to account specific inquiries.
- Upselling phone plan features.
- Top CSAT Agent 3 Months in a row.
- Top 10 Highest Sales 2 Months in a row.
Human Resources Head
ENPIRE MARKETING ENTERPRISES CORPORATION
03.2018 - 08.2021
- Created the company’s employee handbook.
- Trained employees on work and job assignments.
- Provided managerial and supervisory training for employees qualifying for promotion.
- Company’s government liaison for employee requirements and responsibilities.
- Created the employee handbook and department manuals.
- Setup training programs for the maximum understanding and retention of the handbook and manual.
- Provided training programs for internal hire managers and supervisors and how to bring out their maximum potential.
- Created a franchise contract and manual for franchisees.
Editor-in-Chief
FIAT LUX News Publication
03.2018 - 08.2021
- Created the publication’s employee handbook.
- Trained employees on work and job assignments.
- Publication’s liaison for the school administration, faculty and student body.
- Created the employee handbook and position/hierarchy manuals.
- Provided training programs for internal hire staff and how to bring out their maximum potential.
- Created a mutual benefits contract with the school using RA7079.
SENA (Southeast North Asia) Phones BPO POC for the Philippines
UBER Systems Inc., (Center of Excellence), LLC
02.2017 - 03.2018
- Responsible with managing TaskUs Anonas in catering the entire PH Market of Driver-Partners.
- Trained operations and teams managers, SMEs, and Agents to answer Driver-Partner questions.
- Served as liaison officer for the Company’s Regional office as well as LTFRB.
- Trained Tier2 Specialist Teams with Uber to accommodate special and unique cases of Driver-Partners.
- Managed ticket count despite the intermittent and numerous directives coming in from LTFRB.
- Managed to be awarded as top ride hailing platform in terms of providing support to Driver-Partners and Riders alike.
- Managed TaskUs BPO within my 5th month of working with Uber.
- Started as a Community Operations Specialist and went on to pioneer and establish 7 different other LOBs before settling in with SENA Phones.
U-Verse Technical Support, Customer Service, Sales Hybrid Skilling
Teletech
11.2011 - 12.2012
- Provided accurate billing and account info.
- Well versed in technical support despite having no prior experience.
- Decent scores with sales despite having no prior experience.
- First contact resolution maintained at 95%.
- Record high of no escalation calls during tenure.
- CSAT Champion, consistent in customer satisfaction surveys.
Bell Mobility CSR/Subject Matter Expert
Teleperformance
08.2010 - 11.2011
- Provided service to customer’s postpaid concerns.
- Reviewed billing inquiries.
- Coordinated with the Training and Development department of current call drivers.
- Agent of the month for two consecutive months.
- Best in CSAT.
- Deescalated all calls.
Floorwalker (Subject Matter Expert) – Amazon/Xbox
NCO-RMH Teleservices Asia
07.2008 - 08.2010
- Provided real-time support for trainees and seasonal CSRs.
- Reviewed policies and how they’re reflected in the training materials.
- Coordinated with the Training and Development department of current call drivers.
- Most-improved agent.
- Best in AHT.
- Floorwalker certified on 4th month with the Amazon LOB and XBOX.
Education
No Degree - Psychology
National Teachers College
Manila, Metro Manila, Philippines 04.2001 -
Skills
Administrative support
Application Objective
To give all of my assets to the progress of the company and in return to gain the very much needed experience that will be essential for character and career development. Utilize my strength of people building to the benefit of the company by means of training employees equipped for optimum performance and passionate, steadfast and honest leadership.
Timeline
Learning Experience Leader
TaskUs
07.2022 - 05.2025
Customer Service Representative
AFNI Philippines
08.2021 - 07.2022
Human Resources Head
ENPIRE MARKETING ENTERPRISES CORPORATION
03.2018 - 08.2021
Editor-in-Chief
FIAT LUX News Publication
03.2018 - 08.2021
SENA (Southeast North Asia) Phones BPO POC for the Philippines
UBER Systems Inc., (Center of Excellence), LLC
02.2017 - 03.2018
U-Verse Technical Support, Customer Service, Sales Hybrid Skilling
Teletech
11.2011 - 12.2012
Bell Mobility CSR/Subject Matter Expert
Teleperformance
08.2010 - 11.2011
Floorwalker (Subject Matter Expert) – Amazon/Xbox
NCO-RMH Teleservices Asia
07.2008 - 08.2010
No Degree - Psychology
National Teachers College
04.2001 -
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