Mark Vincent Monedero
Customer Service Representative
Meycauayan City
Summary
Dedicated Customer Service Agent professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Learning Experience Leader
TaskUs
Meycauayan City
01.2021 - 01.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed team of employees, training and professional growth of employees.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Customer Service Representative
Taskus
Meycauayan City
06.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls, emails and chats promptly to avoid on-hold wait times.
Education
Bachelor of Science - Hotel And Restaurant Management
Pambayang Dalubhasaan Ng Marilao
Abangan Sur, Marilao,. Bulacan 06.2016 - 03.2021
Skills
Data tracking
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Collaborated with team of 10 in the development of AskUs, a project driven to support employees who are under KPIs to coach them and mentor them and improve their scores.
Reading
Reading books has been a gateway for me to improve myself. I am currently reading Rich Dad, Poor Dad by Robert Kiyosaki and I am enjoying it. I enjoy reading books during my spare time. I read some fiction too and right now I am invested in the works of Haruki Murakami's work.
Timeline
Learning Experience Leader
TaskUs
01.2021 - 01.2022
Customer Service Representative
Taskus
06.2020 - 01.2021
Bachelor of Science - Hotel And Restaurant Management
Pambayang Dalubhasaan Ng Marilao
06.2016 - 03.2021
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