Ma Magdalene Buentipo

Dynamic customer service professional with extensive call center experience at Accenture Philippines. Proven track record in complaint handling and customer retention, leveraging CRM software to enhance client satisfaction. Adept at resolving complex issues, fostering strong relationships, and driving results in high-pressure environments. Committed to delivering exceptional service and support.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

I have received "customer service representative of the month" award from time to time. Results were based on case and accuracy speed, sales quotas and customer satisfaction.

I'm consistently receiving my monthly incentive by reaching the metrics and goals as per client needs.

I have maintained customer retention rate above the company average and boosted new customer NPS scores by 25%.