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Neil Rejie Palingcod
CSR / TSR / Back Office Agent
Pasig, Metro Manila,CAV
Summary
Dynamic customer service professional with extensive experience at Foundever Philippines, excelling in complaint handling and problem-solving. Proven track record of enhancing customer satisfaction through active listening and personalized service. Adept at utilizing CRM software to streamline processes and improve operational efficiency, fostering long-term client relationships.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.
Overview
10
10
years of professional experience
3
3
Languages
Work History
TSR / CSR /Back Office Associate
Foundever Philippines
03.2019 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
CSR Agent
Hinduja Global Solutions
06.2015 - 03.2019
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - Instrumentation And Control Services
Bataan State University
Balanga, Province Of Bataan, Philippines 04.2001 -
Bachelor of Science - Information Technology
Colegio De Kidapawan
Kidapawan, Province Of Cotabato, Philippines 04.2001 -
Skills
Complaint handling
Call center experience
Customer focus
CRM software
Decision-making
Problem-solving
Time management
Active listening
Product knowledge
Adaptability and flexibility
Data entry
Customer service
Call management
Task prioritization
Software
Microsoft Excel
Microsoft Powerpoint
Interests
Sports
Outdoor Activities
Indoor Activities
Travel
Collecting
Cooking, Gardening, Walking, Sound Listening, Writing & Reading
Cooking - I learnt how to cook different kind of dishes, Eastern Asian Dishes and Western Asian Dishes.
Gardening - I love planting vegetables and spices, bushes, herbs, flowers and trees
Walking - I love strolling along the way, watching sceneries
Sound Listening - I love listening music, it's one of my comfort (Late 90's and Early 20's Pop Musics, Asian Pop)
Writing - I love to write poems and stories (mostly fictional)
Reading - I love reading books, any kinds of books as long you can learn something from it.
Timeline
TSR / CSR /Back Office Associate
Foundever Philippines
03.2019 - Current
CSR Agent
Hinduja Global Solutions
06.2015 - 03.2019
No Degree - Instrumentation And Control Services
Bataan State University
04.2001 -
Bachelor of Science - Information Technology
Colegio De Kidapawan
04.2001 -