Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Tenhnical Support Representative
Gatestone
Cebu City
01.2026 - Current
Resolved customer inquiries using company support systems and knowledge base.
Guided users through troubleshooting steps for technical issues.
Documented interactions in customer relationship management software for future reference.
Troubleshot customer inquiries related to software and hardware issues.
Ensured compliance with company policies and procedures regarding technical support operations.
Nanny-Tutor
Zeynep Ekim Özbulut
Ankara
05.2022 - 11.2025
Daily English Conversation to turkish kids, teach and explain their curiousity in English.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Enforced rules and managed behavior through developmentally appropriate discipline.
Maintained effective schedule balance between rest periods, active play, and instruction.
Sales Associate
Home Credit Philippines
Ozamiz City
06.2021 - 12.2022
Engage with clients who wants to apply loan for items they want to buy.
Analyze and evaluate their financial capacity and conclude which client is eligible for the loan.
Sales Associate
Jeanology Inc.
10.2015 - 03.2019
Engaged with customers to build rapport and loyalty.
Engaged with customers to effectively build rapport and lasting relationships.
Provided positive first impressions to welcome existing, new, and potential customers.
Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor Of Science - Information Technology
Northwestern Mindanao State College of Science And
Tangub City, Philippines
Hotel And Restaurant Services - Hotel, Motel, And Restaurant Management
Northwestern Mindanao Scool of Technology
Ozamiz City, Philippines
Secondary level -
Tangub City National High School
Tangub City, Philippines
Primary level -
Isidro D. Tan Elementary School
Tangub City, Philippines
Skills
Good English communication
Computer literate
Customer relationship management
Financial analysis
System administration
Call center operations
Staff education and training
Active listening
Product training
Verbal and written communication
Knowledge base management
Account management
Problem solving
Adaptive learning
Interpersonal skills
Languages
English, Full Professional
Languages
Turkish
Beginner
A1
Timeline
Tenhnical Support Representative
Gatestone
01.2026 - Current
Nanny-Tutor
Zeynep Ekim Özbulut
05.2022 - 11.2025
Sales Associate
Home Credit Philippines
06.2021 - 12.2022
Sales Associate
Jeanology Inc.
10.2015 - 03.2019
Bachelor Of Science - Information Technology
Northwestern Mindanao State College of Science And
Hotel And Restaurant Services - Hotel, Motel, And Restaurant Management