Prince Joie B. Garzon, RMT.
Las Piñas City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FIELD CUSTOMER SERVICE SPECIALIST
Asalus Corporation, Intellicare
03.2023 - 09.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Medical Technologist Intern
PERPETUAL HELP MEDICAL CENTER - LAS PIÑAS
09.2021 - 09.2022
- Preparation of charge slips/cash slips
- Accepting and Checking specimens
- Recording of incoming and outgoing specimen to the laboratory log book
- Ensures accurate encoding and releasing of results
- Donor screening and blood collection
- Performs ABO blood typing and Rh typing
- Performs crossmatching and compatibility testing using patient's serum against donor's red cell
- Checking and proper labeling of blood bags containing collected blood for storage
- Answering patient/customer queries through phone call or personally
Stockroom Custodian
AUTOMAN CARMASTER CORPORATION
07.2017 - 04.2018
- Review of procurement documents and items to be delivered
- Receives/Inspects purchased supplies delivered according to purchased order
- Delivers received item to requesting divisions
- Perform supplies inventory analysis to ensure appropriate and enough supply maintaining balance
- Processing of payments with proper documentation to suppliers
- Ensures safekeeping of files, documents, receipts and related reports
- Sending quotation requests/Inquiry of prices and Purchased order to suppliers
- Maintaining good relationship with suppliers
- Coordination with mechanics regarding materials and supplies needed according to their preference
- Preparation and submission of monthly report
Education
Bachelor of Science - Medical Technology
University of Perpetual Help System Dalta
Las Piñas, Talon IV01.2022
Bachelor of Science - Information Technology, Graphics Design
Dr. Filemon C. Aguilar Information Technology Training Institute
01.2017
Captain Albert Aguilar National High School -
Captain Albert Aguilar National High School (Main)
01.2012
Captain Albert Aguilar National Elementary School -
Captain Albert Aguilar National Elementary School (Main)
01.2008
Skills
- Adept in Technology
- Time Management
- Good Communication
- Problem Solving
- Decision-making
- Organizational Ability
- Graphics design
- Adobe photoshop
- Corel Draw
- Video Editing and 2D Animation
- Adobe Premier
- Adobe Flash
- Floor Planning
- Autocad
- Ability to multi-task and prioritize
- Good English Communication
- Good Listener
- Ability to handle stress effectively
Certification
- Registered Medical Technologist
- Visual Graphic Design NC III
- 2D Animation NC III
- Contact Center Services NC II
- Medical Technology Internship training
Technicalskills
- Skilled in extracting of blood sample for different laboratory request
- Adobe Photoshop, Corel Draw, Adobe Premier, Adobe Flash, Autocad
Othercompetencies
- Ability to multi-task and prioritize workload efficiently and effectively.
- Good English Communication skill.
- Good Listener.
- Ability to handle stress effectively.
Applicant
Prince Joie B. Garzon
Training
Occupational Health and Safety Awareness
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Personal Information
- Age: 29
- Date of Birth: 08/16/95
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Timeline
FIELD CUSTOMER SERVICE SPECIALIST
Asalus Corporation, Intellicare
03.2023 - 09.2024
Medical Technologist Intern
PERPETUAL HELP MEDICAL CENTER - LAS PIÑAS
09.2021 - 09.2022
Stockroom Custodian
AUTOMAN CARMASTER CORPORATION
07.2017 - 04.2018
Bachelor of Science - Information Technology, Graphics Design
Dr. Filemon C. Aguilar Information Technology Training Institute
Captain Albert Aguilar National High School -
Captain Albert Aguilar National High School (Main)
Captain Albert Aguilar National Elementary School -
Captain Albert Aguilar National Elementary School (Main)
Bachelor of Science - Medical Technology
University of Perpetual Help System Dalta
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