Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maila Grace V. Ebreo

Lucena City

Summary

Developed exceptional client relationship-building skills in fast-paced service environment, demonstrating adaptability and effective communication. Skilled in addressing client concerns, managing inquiries, and providing tailored solutions. Seeking to leverage these abilities in new field to drive customer satisfaction and operational efficiency.

Professional with robust background in client services. Demonstrates strong skills in managing client relationships, resolving issues efficiently, and delivering high-impact results. Known for effective team collaboration and adaptability to changing needs. Possesses excellent communication, problem-solving, and organizational skills, ensuring smooth operations and client satisfaction.

Overview

13
13
years of professional experience

Work History

Client Service Associate

BDO UNIBANK
12.2013 - 04.2024
  • Responsible for providing accurate, efficient and timely processing of over-the-counter transactions pertaining to deposits, withdrawals, payments, foreign currencies and other miscellaneous transactions
  • Processing of Telegraphic transfers, Manager’s check and foreign exchange
  • Giving satisfactory service to all clients

Assistant Restaurant Manager / Shift Manager

JOLLIBEE FOODS CORPORATION
07.2011 - 10.2023
  • Achieve sales target thru proper implementation of systemwide promos
  • Responsible on all sales building activities thru sales call and effective local store marketing plans
  • Responsible in achieving sales budget for all sales channel thus not compromising profit of the store
  • Manages store operations
  • Responsible for customer satisfaction
  • Prepares administrative report to monitor developmental aspects of the store
  • Key Results Area – Payroll Manager, Administrative Manager, Dining Manager

Education

Bachelor of Science - Hotel and Restaurant Management

MANUEL S. ENVERGA UNIVERSITY FOUNDATION
01.2011

Bachelor of Science - Electronics and Communications Engineering

MANUEL S. ENVERGA UNIVERSITY FOUNDATION
01.2007

Secondary - undefined

SACRED HEART COLLEGE
01.2005

Primary - undefined

SACRED HEART COLLEGE
01.2001

Skills

  • Customer Service
  • Revenue Growth
  • Sales Management
  • Customer Needs Analysis
  • Conflict Resolution
  • Work Ethics & Professionalism
  • Persuasive Selling Approach

Timeline

Client Service Associate

BDO UNIBANK
12.2013 - 04.2024

Assistant Restaurant Manager / Shift Manager

JOLLIBEE FOODS CORPORATION
07.2011 - 10.2023

Bachelor of Science - Electronics and Communications Engineering

MANUEL S. ENVERGA UNIVERSITY FOUNDATION

Secondary - undefined

SACRED HEART COLLEGE

Primary - undefined

SACRED HEART COLLEGE

Bachelor of Science - Hotel and Restaurant Management

MANUEL S. ENVERGA UNIVERSITY FOUNDATION
Maila Grace V. Ebreo