Summary
Overview
Work History
Education
Skills
REFRENCES
Timeline
Generic
SHARLENE JOYCE CEDANA

SHARLENE JOYCE CEDANA

Dasmariñas City, Cavite

Summary

Dynamic client service professional, excelling in transaction processing and regulatory compliance. Proven ability to enhance customer relationships and prevent fraud through meticulous attention to detail and effective problem-solving. Adept at managing administrative tasks, ensuring seamless operations, and meeting deadlines in fast-paced environments.

Overview

3
3
years of professional experience

Work History

CLIENT SERVICE ASSOCIATES

BDO UNIBANK INC.
Dasmariñas City, Cavite
09.2022 - 05.2025
  • Providing clients with services such as remittances, currency, withdrawals, deposits, and other over-the-counter transactions. Providing information to clients about the products and services offered by the bank.
  • Complied with stringent compliance guidelines and security protocols to protect client data and stop fraud. And, daily cash drawer maintenance and balancing were carried out in conformance with audit and compliance procedures.

ADMINISTRATIVE AIDE (INTERN)

Technical Education and Skills Development Authority
Koronadal City, South Cotabato
02.2022 - 05.2022
  • Assisted executive staff with daily administrative duties, such as scheduling meetings, managing calendars, and creating presentations.
  • Supports an office job by handling and disseminating information, organizing paperwork
  • Greeted clients and visitors, directing them to the appropriate offices, and answered inquiries.

Education

Bachelor of Science - Business Administration Major in Marketing

NOTRE DAME OF MARBEL UNIVERSITY
City Of Koronadal, South Cotabato
03-2022

Skills

  • Client Services
  • Cash handling
  • Regulatory compliance
  • Transaction processing
  • Customer relationship management
  • Problem Solving
  • Attention to detail
  • Administrative support
  • Fraud prevention
  • Interpersonal and written communication
  • Client relationships
  • Meeting deadlines

REFRENCES

Bryan Loui A Rizala                                                                Zandi Joie Botin

Accounting Specialist                                                  Service Officer

TESDA South Cotabato Provincial Office                    BDO Unibank, Inc

blarizala@tesda.gov.ph                                            09753991612

Timeline

CLIENT SERVICE ASSOCIATES

BDO UNIBANK INC.
09.2022 - 05.2025

ADMINISTRATIVE AIDE (INTERN)

Technical Education and Skills Development Authority
02.2022 - 05.2022

Bachelor of Science - Business Administration Major in Marketing

NOTRE DAME OF MARBEL UNIVERSITY

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SHARLENE JOYCE CEDANA