Hi, I’m
Maica Lazaro
Iloilo City
Summary
Dynamic customer service professional with excellence in problem resolution and first call resolution. Skilled in multitasking and organization, I foster positive relationships through active listening and empathy, ensuring client satisfaction while maintaining high standards of efficiency and professionalism. Also have an experience as a chat support that developed exceptional interpersonal and problem-solving skills in customer-focused environment. Proven ability to handle customer inquiries, resolve complaints, and provide solutions.
Overview
3
years of professional experience
Work History
TELUS International Philippines
Customer Care Representative II
01.2024 - 02.2026
Job overview
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Big Bad Wolf Book Fair
Floor Administrative Assistant
10.2023 - 12.2023
Job overview
- Enhanced office efficiency by organizing and maintaining filing systems for important documents.
- Provided exceptional support to executive-level staff by assisting with special projects as needed.
- Developed effective relationships with vendors that resulted in timely deliveries and cost savings on supplies orders.
- Facilitated smoother operations by tracking inventory levels and ordering necessary supplies as needed.
- Helped maintain a clean, safe work environment through daily tidying efforts and adherence to safety protocols.
- Participated in cross-departmental initiatives that led to increased collaboration among team members.
- Contributed ideas for process improvements during regular staff meetings that were implemented successfully within the department.
Trualliant
Lead Verification Specialist
04.2023 - 09.2023
Job overview
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Verified client information by analyzing existing evidence on file.
- Provided clear explanations of complex processes to clients, ensuring their understanding and satisfaction with our services.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
Education
Saint Paul University IloiloIloilo City, Province Of Iloilo, Philippines
Bachelor of Science from Nursing
04.2001
University Overview
- Dean's List, [2020-2021]
- Completed Coursework: 1st Year
University of San AgustinIloilo City, Province Of Iloilo, Philippines
Bachelor of Science from Nursing
04.2001
University Overview
- Completed Coursework: 2nd Year and 3rd Year
- [2021-2023]
Colegio De San JoseIloilo City, Province Of Iloilo, Philippines
Senior High School from Science, Technology, Engineering And Mathematics
04.2001
University Overview
- Degree Awarded with [Honors]
Colegio De San JoseIloilo City, Province Of Iloilo, Philippines
High School Diploma
04.2001
University Overview
- Degree Awarded with Honors
Skills
Customer service
Data entry
First call resolution
Problem resolution
Experienced in phone and chat support
Multitasking and organization
Hardworking
Timeline
Customer Care Representative II
TELUS International Philippines
01.2024 - 02.2026
Floor Administrative Assistant
Big Bad Wolf Book Fair
10.2023 - 12.2023
Lead Verification Specialist
Trualliant
04.2023 - 09.2023
Saint Paul University Iloilo
Bachelor of Science from Nursing
04.2001
University of San Agustin
Bachelor of Science from Nursing
04.2001
Colegio De San Jose
Senior High School from Science, Technology, Engineering And Mathematics
04.2001
Colegio De San Jose
High School Diploma
04.2001