Hi, I’m
Ma. Carmela Pilante
Banker
Poblacion New Washington
Summary
With a proven track record at Rizal Commercial Banking Corporation, I excel in money handling and customer relationship development. Demonstrated ability to enhance client satisfaction and loyalty through meticulous attention to detail and exceptional service. Increased efficiency and exceeded sales goals, showcasing professionalism and a keen ability to assess customer needs.
Overview
2025
years of professional experience
Work History
Rizal Commercial Banking Corporation
Bank Teller
Job overview
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Assisted customers with compromised debit cards and issued new credentials.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Sold and cross-sold bank products to new and existing customers.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received loan and utility payments, sending funds to correct destinations.
Medshoppe Pharmacy
Manager
11.2020 - Current
Job overview
- Performed evaluations to pinpoint opportunities for employee development.
- Streamlined communication processes to foster transparency among departments.
- Coordinated recruitment efforts to attract top talent.
- Implemented training programs for enhanced employee skills.
Asia Trust Bank
Bank Teller
04.1992 - 05.1997
Job overview
- Performed evaluations to pinpoint opportunities for employee development.
- Streamlined communication processes to foster transparency among departments.
- Coordinated recruitment efforts to attract top talent.
- Implemented training programs for enhanced employee skills.
Education
Aklan Catholic College Kalibo Aklan
Bachelor Of Science In Commerce from Business Accountancy
03.1988
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Relationship building
- Cash handling expertise
- Customer needs assessment
- Fraud detection
- Stress tolerance
- Signature verification
- Customer relationship management
- Money transfer systems
Timeline
Manager
Medshoppe Pharmacy
11.2020 - Current
Bank Teller
Asia Trust Bank
04.1992 - 05.1997
Bank Teller
Rizal Commercial Banking Corporation
Aklan Catholic College
Bachelor Of Science In Commerce from Business Accountancy
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