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Associate Principal Engineer

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 Proven expertise in customer support. Strong collaborator who thrives in team environments and readily adapts to changing demands. Skills in communication, problem-solving, and utilizing CRM software to consistently deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met. 

I’m a passionate Customer Support Specialist with 4+ years of experience improving customer satisfaction and driving operational efficiency. Skilled in CRM systems like Zendesk, Beehive and Freshdesk, I thrive on solving problems, optimizing processes, and ensuring seamless customer experiences. With a background in payments, risk mitigation, and team leadership, I’m always looking for ways to elevate service standards and build customer trust.

Adept at enhancing customer satisfaction and streamlining issue resolution, my tenure at Teleperformance showcased my ability to manage high-volume inquiries with professionalism. Leveraging CRM software and active listening, I significantly improved client relationships, embodying customer service excellence. My approach combines technical troubleshooting with empathetic engagement, driving repeat business and positive feedback.

Dynamic Customer Support Expert with a proven track record at Teleperformance, excelling in ticket management and CRM utilization. Adept at risk mitigation and fostering team collaboration, I consistently enhance customer satisfaction through effective problem-solving and payment processing strategies. Passionate about delivering exceptional service and driving operational improvements.

Ma April Anne Garcia

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Customer Support Expert

Senior Agent (Dealer Support Group)

Inbound Sales Executive

Technical Support Representative

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Web Developing - Major in Web Developing

Bachelor of Science - Computer Science