Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
arnie montejo

arnie montejo

Quezon

Summary

Adept at enhancing customer satisfaction and streamlining issue resolution, my tenure at Teleperformance showcased my ability to manage high-volume inquiries with professionalism. Leveraging CRM software and active listening, I significantly improved client relationships, embodying customer service excellence. My approach combines technical troubleshooting with empathetic engagement, driving repeat business and positive feedback.

Work History

Customer Support Expert

Teleperformance
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.

Merchandising

CNT Promo And Ads Specialist


  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
  • Implemented creative merchandising strategies, resulting in increased sales and profitability
  • Implemented visual merchandising strategies that contributed to an appealing store layoutlayou

Machine Operator

Emson Plastic Corporation
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.

Education

College Level - Computer Programming

University Of Saint Lassalle
Bacolod City
04.2013

High School Diploma -

Gil Montilla National High School
Brgy. Gil Montilla Sipalay City Negros Occidental
04.2011

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • CRM software
  • Ticket management
  • Active listening
  • Customer response
  • Product or service support
  • Technical troubleshooting
  • Time management
  • Multitasking and organization
  • Customer service excellence

Timeline

College Level - Computer Programming

University Of Saint Lassalle

High School Diploma -

Gil Montilla National High School

Customer Support Expert

Teleperformance

Merchandising

CNT Promo And Ads Specialist

Machine Operator

Emson Plastic Corporation

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arnie montejo