Ma. Angelynn Carmila Catalan
Iloilo City, Province of Iloilo
Summary
Dynamic with a proven track record in customer service and technical support. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Skilled in MS Office and adept at using editing apps, demonstrating a unique blend of technical proficiency and interpersonal abilities. Customer service representative bringing high skills in oral and written communication.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Telus Digital
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated emails efficiently, finding satisfactory resolutions for both customers and the company alike
Tier 2 Technical Support Specialist
TDCX - Netflix
02.2023 - 07.2023
- Provide billing information, remote troubleshooting and identifying fraudulent activities in subscriber's account.
- Check available films and series to accounts depending in the country's licensing.
- Handling both chat and calls at the same time and provide a walkthrough assistance in subscription.
District Team Leader
Department of Interior Local Government (DILG)
10.2021 - 12.2021
- handling team members in a district to manage and to deploy in each Brgy.
- daily report of total positive COVID-19 individual.
- Provide straight information to DOH and coordinate with the PNP for individuals that refuse to provide data.
- 24/7 Brgy. Case monitoring.
Education
Bachelor of Science - Tourism Management
University of San Agustin
Gen Luna St. San Agustin, Iloilo City03-2019
Skills
- Customer Service
- MS Office
- Photography
- Filming
- Use of editing apps for photo, document and video
Timeline
Customer Service Representative
Telus Digital
02.2024 - Current
Tier 2 Technical Support Specialist
TDCX - Netflix
02.2023 - 07.2023
District Team Leader
Department of Interior Local Government (DILG)
10.2021 - 12.2021
Bachelor of Science - Tourism Management
University of San Agustin
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