Adrian Montalbo
Content Moderator
Iloilo City, Province Of Iloilo
Summary
Content moderation specialist with strong analytical skills and keen attention to detail. Known for maintaining high standards and ensuring adherence to community guidelines, with focus on efficient problem-solving. Effective in team collaboration and adaptable to changing needs, reliable in achieving results. Proficient in identifying and addressing inappropriate content, maintaining platform integrity, and contributing to positive user experience.
Overview
7
7
years of professional experience
Work History
Content Moderator
Conectys
02.2020 - 07.2025
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
CSR
Transcom
06.2018 - 10.2018
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
Associate Computer Technology - Computer Technology
ACSI
Iloilo City, Province Of Iloilo, Philippines 04.2001 -
Skills
Content management
Online research
Patience and tolerance
Adaptability and flexibility
Team collaboration
Flexible schedule
Reliability
Timeline
Content Moderator
Conectys
02.2020 - 07.2025
CSR
Transcom
06.2018 - 10.2018
Associate Computer Technology - Computer Technology
ACSI
04.2001 -
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