Ma Alyssa Danielle Poral Bisnar
Banker
Blk 14 Lot 18 Don Lorenzo Homes Brgy Tres De Mayo Digos City
Summary
Reliable and dynamic Service Associate with a 6 years background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility.
Overview
7
7
years of professional experience
Work History
Service Associate
Eastwest Banking Corporation
2022.01 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Sales Associate
Easwest Banking Corporation
2018.05 - 2021.12
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Customer Service Cashier
Sur Telemedia Network
2017.08 - 2018.04
- Ensured timely resolution of any discrepancies encountered during daily financial transactions.
- Handled sensitive information securely while processing payments through various methods including cash, checks and credit cards.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Education
Bachelor of Science - Business Administration
Cor Jesu College
Sacred Heart Ave, Digos City, 8002 Davao Del Sur 2001.04 -
High School Diploma -
Digos City National High School
Rizal Avenue Digos City Davao Del Sur 8002 2001.04 -
Elementary -
Pedro V Basalan Elem School
Brgy Tres De Mayo Digos City Davao Del Sur 8002 PH 2001.04 -
Skills
Customer service excellence
Product or Service support
Client Relationship Building
Customer Support
Money Handling
Cash counting
Timeline
Service Associate
Eastwest Banking Corporation
2022.01 - Current
Sales Associate
Easwest Banking Corporation
2018.05 - 2021.12
Customer Service Cashier
Sur Telemedia Network
2017.08 - 2018.04
Bachelor of Science - Business Administration
Cor Jesu College
2001.04 -
High School Diploma -
Digos City National High School
2001.04 -
Elementary -
Pedro V Basalan Elem School
2001.04 -