MA. JANNET CASEM DARIA
Pasig city
Summary
Experienced professional with a proven track record of leading teams and achieving successful outcomes in project Highly skilled in coordinating, managing product, and ensuring adherence to company standards. Recognized for ability to collaborate effectively, adapt to changing environments, and consistently deliver reliable results. Adept at strategic planning, problem-solving, and fostering team unity to accomplish complex objectives.
Overview
19
19
years of professional experience
Work History
Asset Retrieval Lead
VXI Global Solutions LLC
Makati City, Metro Manila, Philippines (Remote)
01.2018 - Current
- Led a team of associates to successfully complete a retrieval.
- Monitors equipment that needs to be retrieved according to process.
- Proposed new ideas and concepts to enhance the retrieval process
- Scheduled regular Pickups
- Collaborated with management to identify key areas needing improvement and implementing strategic changes in different Line of business.
- Developed strong relationships with clients and employees to ensure seamless integration of perfect process.
- Established a strong reputation for excellence in executing retrieval by consistently meeting or exceeding company performance metrics.
- Reduced labor costs by optimizing workload distribution among team members during high-volume reset periods.
ESL Tutor
Acadsoc
Pasig, Metro Manila, Philippines (Remote)
07.2017 - 07.2019
- Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
- Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
- Boosted student confidence in English communication by providing personalized feedback and guidance on written and spoken tasks.
- Conducted one-on-one tutoring sessions addressing individual student concerns outside of regular class hours.
- Adapted lessons to accommodate students with diverse cultural backgrounds, learning abilities, and prior experience in English language instruction.
- Created engaging presentations and visual aids to support student understanding of complex language concepts.
- Managed classroom effectively by establishing routines, setting expectations, and maintaining discipline throughout lessons.
- Assisted students in preparing for standardized English proficiency exams such as TOEFL and IELTS, leading to improved test results.
- Evaluated student progress through regular performance reviews, adjusting future lesson plans accordingly to address identified areas for growth.
- Tracked student progress through regular assessments, adjusting teaching methods to address individual learning needs.
Operations Manager
8 GLOBAL SOLUTIONS
Pasig, Metro Manila, Philippines
01.2017 - 07.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Part Time ESL Teacher
Jiesen English
Pasig, Metro Manila, Philippines (Remote)
09.2016 - 02.2017
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
Quality Assurance Analyst
Chronos Strategies
Ortigas Pasig City
08.2016 - 01.2017
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Reduced number of customer-reported issues by establishing preemptive testing strategy that targeted common failure points.
SME
Ibex Global Solutions
Pasig, Metro Manila, Philippines
09.2013 - 12.2016
- Promoted a positive work atmosphere by regularly recognizing top performers'' outstanding achievements within the department.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Devised strategies to maintain consistent service standards during high-volume periods or staffing shortages without compromising quality or efficiency levels.
- Managed and exceeded performance metrics by consistently monitoring progress against set targets, identifying areas of opportunity, and implementing action plans to address gaps.
- Streamlined customer service processes for improved efficiency and increased positive feedback.
Quality Assurance Analyst
Ibex Global Solutions
Pasig, Metro Manila, Philippines
09.2013 - 12.2016
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Customer Service Representative
Results Companies
Pasig, Metro Manila, Philippines
08.2010 - 06.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Trainer
Stream Global Services Inc.
Mandaluyong City, Metro Manila, Philippines
03.2010 - 08.2010
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Private English Language Tutor
Mr. Park Tutorial Services
Pasay City (Remote)
02.2008 - 02.2010
- Facilitated group activities that encouraged collaboration among students, promoting social interaction and peer-to-peer learning opportunities.
- Cultivated a positive learning environment by fostering open communication and building strong relationships with students, leading to increased student engagement and satisfaction.
- Managed scheduling logistics for multiple clients while maintaining flexibility in accommodating last-minute changes or cancellations when necessary.
- Conducted mock interviews and provided guidance on professional communication etiquette, preparing students for real-world situations like job interviews or presentations.
- Implemented creative teaching strategies to address diverse learning needs and keep students motivated and engaged throughout the tutoring sessions.
ESL Teacher
Glory International Harvest Church
Pasig, Metro Manila, Philippines
02.2007 - 02.2008
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Secondary History Teacher
South Woods School of Cavite
Cavite City, Province Of Cavite, Philippines
03.2006 - 03.2007
- Mentored new teachers, sharing best practices and offering guidance on effective classroom management techniques.
- Participated in professional development workshops, staying current on pedagogical trends and incorporating new ideas into instructional approaches.
- Collaborated closely with colleagues in cross-curricular initiatives, connecting history concepts with other subject areas for enriched learning experiences.
- Established positive relationships with parents, addressing concerns and maintaining open lines of communication for ongoing student success.
- Evaluated student progress through formative and summative assessments, using data-driven insights to adjust teaching strategies accordingly.
- Contributed to a positive school culture by actively participating in faculty meetings, committees, and events aimed at fostering community involvement and collaboration among staff members.
- Developed critical thinking abilities in students through the use of primary source analysis and historical debates.
- Incorporated diverse instructional strategies to accommodate varied learning styles and ensure content accessibility for all students.
Education
Bachelor of Secondary Education - Major in History
University of the East
08.2005
High School -
La Immaculada Concepcion School
01.2000
Elementary -
La Immaculada Concepcion School
01.1997
Skills
- Customer service and assistance
- Documentation skills
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Flexibility
- Active listening
Skypeid
rain.daria08
Personal Information
- Age: 41
- Date of Birth: 07/08/83
- Nationality: Filipino
- Religion: Roman Catholic
Timeline
Asset Retrieval Lead
VXI Global Solutions LLC
01.2018 - Current
ESL Tutor
Acadsoc
07.2017 - 07.2019
Operations Manager
8 GLOBAL SOLUTIONS
01.2017 - 07.2017
Part Time ESL Teacher
Jiesen English
09.2016 - 02.2017
Quality Assurance Analyst
Chronos Strategies
08.2016 - 01.2017
SME
Ibex Global Solutions
09.2013 - 12.2016
Quality Assurance Analyst
Ibex Global Solutions
09.2013 - 12.2016
Customer Service Representative
Results Companies
08.2010 - 06.2013
Trainer
Stream Global Services Inc.
03.2010 - 08.2010
Private English Language Tutor
Mr. Park Tutorial Services
02.2008 - 02.2010
ESL Teacher
Glory International Harvest Church
02.2007 - 02.2008
Secondary History Teacher
South Woods School of Cavite
03.2006 - 03.2007
High School -
La Immaculada Concepcion School
Elementary -
La Immaculada Concepcion School
Bachelor of Secondary Education - Major in History
University of the East