Lyn Mauring
Consolacion
Summary
- Diligent contact centre professional careful to follow procedures and handle issues in full. Balances customer desires with organizational standards to create mutually beneficial solutions to diverse problems. Consistently exceeds performance and service quality targets.
- Expert Live Chat Agent bringing 4 years of expertise in BPO Industry. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Live Chat Agent
Qualfon Philippines. Inc. - Cebu
09.2021 - 10.2025
- Ensured customer satisfaction by offering real-time assistance via live chat support system.
- Delivered technical assistance, addressed customer queries, and implemented diverse methods of immediate issue resolution.
- Resolved customer payment issues and facilitated order placement through online chat portals.
- Conducted proactive outreach via outbound calls to assist customers with any queries or problems pertaining to their accounts, purchases, experiences, or use of purchased products.
- Maintained an extensive knowledge of products and services, ensuring accurate information dissemination.
- Understood and capture nature of all online interactions to enable accurate tracking of web chat activity.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
Education
Higher National Diploma - Accountancy, Business, and Management
Jagobia National High School
Mandaue City, CEB2021
Bachelor of Arts - Psychology
Cebu Technological University
Cebu City, CEB06-2028
Skills
- Outstanding telephone manner
- Customer engagement
- Empathetic engagement skills
- Comprehensive documentation skills
- Technical support services
- Proficient in issue escalation
- Team oversight
- Customer education
Languages
English
Advanced
C1
References
- Mary Ann D. Abellanosa:
Senior High School Teacher
Jagobiao National High School
09222754048
- Razel O Aldave:
Tier 3 Supervisor
Qualfon Philippines, Inc.
09438124430
Timeline
Live Chat Agent
Qualfon Philippines. Inc. - Cebu
09.2021 - 10.2025
Higher National Diploma - Accountancy, Business, and Management
Jagobia National High School
Bachelor of Arts - Psychology
Cebu Technological University