Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Lyn Mauring

Lyn Mauring

Consolacion

Summary

  • Diligent contact centre professional careful to follow procedures and handle issues in full. Balances customer desires with organisational standards to create mutually beneficial solutions to diverse problems. Consistently exceeds performance and service quality targets.
  • Expert Live Chat Agent bringing 2 years of expertise in BPO Industry. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service.

Overview

4
4
years of professional experience

Work History

Live Chat Agent

Qualfon Philippines. Inc. - Cebu
09.2021 - Current
  • Ensured customer satisfaction by offering real-time assistance via live chat support system.
  • Delivered technical assistance, addressed customer queries, and implemented diverse methods of immediate issue resolution.
  • Resolved customer payment issues and facilitated order placement through online chat portals.
  • Conducted proactive outreach via outbound calls to assist customers with any queries or problems pertaining to their accounts, purchases, experiences, or use of purchased products.
  • Maintained an extensive knowledge of products and services, ensuring accurate information dissemination.
  • Understood and capture nature of all online interactions to enable accurate tracking of web chat activity.

Education

Higher National Diploma - Accountancy, Business, and Management

Jagobia National High School
2021

Bachelor of Arts - Psychology

Cebu Technological University

Skills

  • Public Speaking
  • Excellent Communication Skills (Both Written and Spoken)
  • Detail-Oriented
  • Projects a warm and friendly demeanor
  • Maintains Standard of Quality while Working Quickly and Efficiently
  • Excellent Multi Tasking Skills
  • Customer complaint handling
  • Emergency call handling
  • Troubleshooting Skills
  • Customer follow-up
  • Outstanding telephone manner

Languages

English
Advanced
C1

References

  • Mary Ann D. Abellanosa:

Senior High School Teacher

Jagobiao National High School

09222754048

  • Razel O Aldave:

Tier 3 Supervisor

Qualfon Philippines, Inc.

09438124430

Timeline

Live Chat Agent

Qualfon Philippines. Inc. - Cebu
09.2021 - Current

Bachelor of Arts - Psychology

Cebu Technological University

Higher National Diploma - Accountancy, Business, and Management

Jagobia National High School

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Lyn Mauring