Luzelle Zata
Area Operations Head
Antipolo
Summary
Talented Sales Operations Head, skillful developing and implementing policies, procedures and plans to enhance and direct company activities. Successful background growing revenue, allocating resources and coordinating plans by utilizing excellent verbal and written communication, program management and team leadership abilities gained during more than 20 years career in Telco and FMCG.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Area Operations Head
Globe Telecom
Marikina and Pasig
05.2013 - Current
- Improved company revenue by collaborating with marketing, sales and service departments.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Mentored employees and offered constructive feedback for performance improvement.
- Assisted new partners with program planning by presenting profitable goals and forward-thinking objectives.
- Established quality customer relationships through consistent delivery on commitments.
- Slashed overtime expenses by restructuring staff and management team schedules.
- Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
- Boosted customer satisfaction ratings by resolving issues quickly and effectively.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Developed and presented key projects to board to obtain approval.
- Led, supervised and provided strategic direction for workforce of 60 employees.
- Collaborated with executives to develop and execute strategic business plans.
Territory Sales Executive
PMFTC
Quezon City
01.2001 - 04.2013
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Conducted regular market analysis to identify new opportunities for territory sales growth.
- Researched competitor activity and used findings to develop sales growth strategies.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Bachelor of Arts - Mass Communications
Pamantasan Ng Lungsod Ng Maynila
Manila, Philippines 06.1997 - 03.2001
Skills
Tactical planning
Analytical and Critical Thinking
Interpersonal Communication
Multitasking Abilities
Staff Management
Policies and procedures
Strategic planning
Schedule optimization
Negotiation
Maximizing profitability
Team leadership and coaching
Relationship building and management
Quality assurance
Analytical problem solver
Coaching and mentoring
Territory Management
Timeline
Area Operations Head
Globe Telecom
05.2013 - Current
Territory Sales Executive
PMFTC
01.2001 - 04.2013
Bachelor of Arts - Mass Communications
Pamantasan Ng Lungsod Ng Maynila
06.1997 - 03.2001