Lucyl Calo
Davao City,DAS
Summary
Dynamic professional with a proven track record at IBEX Global, excelling in customer service and CRM navigation. Demonstrated patience and persistence while resolving inquiries and training new staff, enhancing team performance. Successfully initiated over 600 calls daily at Versatel Marketing, generating 20-25 appointments weekly and driving sales opportunities.
Overview
7
7
years of professional experience
Work History
Cold Caller
Versatel Marketing
Davao City, Province Of Davao Del Sur, Philippines
05.2024 - 05.2025
Cold Caller
. Initiated outbound calls to leads that aimed to introduce the products or services, gauged interest, and generated sales opportunities
. Booked appointment for further discussion about the offer
. Called a minimum of 600 leads in a day
. Booked 20-25 appointments in a week
Customer Service Representative
IBEX Global
Davao City, Province Of Davao Del Sur, Philippines
06.2018 - 05.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline support processes, enhancing service delivery.
- Maintained accurate records of customer interactions using CRM software to ensure consistency.
- Trained new staff on company policies and customer service best practices for improved performance.
Education
No Degree -
Marvelous College of Information Technology
Koronadal, Province Of South Cotabato, Philippines04-2012
Skills
- Confidence building
- CRM navigation
- Patience and persistence
- Stress tolerance
Timeline
Cold Caller
Versatel Marketing
05.2024 - 05.2025
Customer Service Representative
IBEX Global
06.2018 - 05.2023
No Degree -
Marvelous College of Information Technology