Love Lowella Paayas
Cagayan De Oro City, Misamis Oriental
Summary
At Queenbank, I spearheaded operations, enhancing customer service strategies and achieving regulatory compliance. My leadership fostered team growth, while my expertise in cash management and anti-money laundering drove operational excellence. Known for exceptional communication and team motivation, I consistently improved client satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Bank Operation Officer
Queenbank
Cagayan De Oro City, Philippines
07.2007 - 08.2019
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Assisted with daily cash and ATM balancing.
- Oversaw branch operations and workflow for consistency.
- Developed and implemented strategies for top-tier customer service.
- Conducted cash and key audits for controls and compliance.
- Recommended new procedures to boost consistency and customer experiences.
- Developed strong relationships with clients, fostering trust and loyalty to the bank.
- Improved cash management practices, ensuring accurate accounting and reconciliation of transactions.
- Achieved compliance with all regulatory requirements through diligent review of internal policies and protocols.
- Assisted in the development of training programs for new staff members, increasing overall team knowledge and expertise in bank operations.
- Continuously evaluated the effectiveness of implemented processes, making adjustments as necessary to further enhance operational efficiency and customer satisfaction.
- Managed risk by closely monitoring transactions and identifying potential fraudulent activities.
- Performed daily check and cash balance of cash flows as vault custodian.
Education
Bachelor Of Science - Business Administration And Management
Xavier University Ateneo De Cagayan
Corrales, Cagayan De Oro City Philippines03.2002
Skills
- Team Leadership Qualities
- Effective Communication Techniques
- Staff Training and Development
- Banking Operations Experience
- Anti-Money Laundering Expertise
- Transaction Processing Mastery
- Cash Management Competence
- Branch Management Knowledge
- Team Leadership and Motivation
- Willing to Learn
- Teamwork and Collaboration
- Customer Service
- Multitasking Abilities
- Excellent Communication
- Cash handling expertise
- Know Your Customer
- Goal Setting
Languages
English
Upper intermediate (B2)
Timeline
Bank Operation Officer
Queenbank
07.2007 - 08.2019
Bachelor Of Science - Business Administration And Management
Xavier University Ateneo De Cagayan