Summary
Overview
Work History
Education
Skills
Timeline
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Kristine Gerzon

Talisay City, Province of Cebu

Summary

Driven by results, I leveraged my banking operations experience and exceptional customer service skills at Metropolitan Bank & Trust Company to streamline processes, enhance transactional quality, and grow the client base. My leadership and problem-solving abilities led to significant improvements in operational efficiency and customer satisfaction, showcasing my commitment to excellence and continuous improvement. Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.

Overview

20
20
years of professional experience

Work History

Bank Operation Officer - Assistant Manager

Metropolitan Bank & Trust Company
02.2007 - Current
  • Assisted clients with issues or requests and mentored employees on customer service techniques.
  • Assisted with daily cash and ATM balancing.
  • Oversaw branch operations and workflow for consistency.
  • Developed and implemented strategies for top-tier customer service.
  • Conducted cash and key audits for controls and compliance.
  • Inchage transactional quality control checks and findings.
  • Maintained up-to-date knowledge of industry trends and changes in regulations, using this information to inform decisions on best practices for bank operations management.
  • Streamlined bank operations by implementing efficient processes and procedures.
  • Contributed to the growth of the bank''s client base through exceptional service delivery and relationship building efforts.
  • Market Bank products to clients

Passage Teller

Trans Asia Shipping Lines
08.2004 - 01.2007
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Education

Bachelor of Science - Commerce Major in Business Administration

University of San Jose Recoletos
Magallanes Street Cebu City Philippines
04.2003

Skills

  • Team Leadership Qualities
  • Vendor Management Experience
  • Effective Communication Techniques
  • Staff Training and Development
  • Fraud Detection Skills
  • Data Analysis Capabilities
  • Regulatory Compliance Knowledge
  • Business process optimization
  • Anti-Money Laundering Expertise
  • Branch Management Knowledge
  • Internal Audit Understanding
  • Transaction Processing Mastery
  • Operational Efficiency Improvement
  • Banking Operations Experience
  • Team Leadership and Motivation
  • Willing to Learn
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Effective Communication
  • Active Listening
  • Adaptability and Flexibility
  • Cash handling expertise
  • Client Relationship Management
  • Analytical Thinking
  • Goal Setting
  • Risk Assessment
  • Professionalism
  • Cash Flow Management
  • Business Relationship Management
  • Time management abilities
  • Continuous Improvement
  • Written Communication

Timeline

Bank Operation Officer - Assistant Manager

Metropolitan Bank & Trust Company
02.2007 - Current

Passage Teller

Trans Asia Shipping Lines
08.2004 - 01.2007

Bachelor of Science - Commerce Major in Business Administration

University of San Jose Recoletos

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Kristine Gerzon